Updating pro version
Elizabeth Maher created the topic: Updating pro version
Let me say upfront, I don't understand why this plugin can't update the way every single other plugin I use in Wordpress updates. It's difficult _every_ time.
I've downloaded the latest update. I tried to install it, it won't install because I have the plugin already. I went to "uninstall" on the Photo Gallery menu and it warns me that it will delete everything.
What am I supposed to do to update this plugin??
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- Elizabeth Maher
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7 years 10 months ago
Zhanna Khachatryan replied the topic: Updating pro version
Hi Elizabeth,
Thanks for your inquiry.
First of all please let me tell you DO NOT UNINSTALL the plugin! This way you'll loose all the created data.
To update the plugin please enter Plugins' section > Deactivate and Delete the plugin > Install new version
No data will be lost.
As for update process, WordPress suggests automatic updates only for the free plugins and for some premium plugins which are somehow supported by WordPress. You use our pro version that's why have that difficulty, our free version is also available updating directly from Plugins' section.
However, we are working to find ways to get better user experience from this point.
Kind regards,
Zhanna K.
Web-Dorado team
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7 years 10 months ago
Elizabeth Maher replied the topic: Updating pro version
OK, done, thanks.
Possibly on the update screen you might present these steps?
1. Go to [link] and download plugin update
2. Go to PLUGINS page and disable the current gallery plugin
3. In PLUGINS page, delete the gallery plugin
4. Add New Plugin; upload file
5. Activate plugin
(Do not UNINSTALL the plugin! This will delete all of your data!)
Or something like that. The current update screen is not clear as to the order of things.
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7 years 10 months ago
Zhanna Khachatryan replied the topic: Updating pro version
Dear Elizabeth,
Thank you very much for your feedback.
I'll ask out website content managers to check the suggestion.
Kind regards,
Zhanna K.
Web-Dorado team
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7 years 9 months ago