I have the free version of Photo Gallery, I've configured my gallery images and when I click on a thumbnail a full image appears with no lightbox ???

Hope you can assist

Thanks in Anticipation
Adrian

Dear Adrian,

Thank you for letting us know about this issue!

However, this might not be a problem, but gallery lightbox setup. So could you please give the link to your website, so we can take a look and have a better understanding of the issue?

Thanks in advance!

Hi Agapi

My apologies my CMS is Wordpress I moved to WP from Joomla a while ago.

My address of the page within my site is :-
toronto-mens-shed.com/?page_id=787

If you click on a thumbprint the full size image appears without a lightbox

thank you
Adrian

Dear Adrian,

Thank you for the link, I noticed the problem.

There is most probably a Javascript conflict on your website. Could you please submit a support ticket by e-mailing us at [email protected]? Kindly grant us temporary admin access to your website. Our developers will take a look at the issue as soon as possible.

Also please include the link to this forum topic in your e-mail.
Thanks in advance!

Dear Adrian,

Thank you for your e-mail and login information!

Please be informed, that our developer have checked the issue and it turns out, that WPJournal plugin is the software causing Javascript conflicts. Could you please contact their support team and ask them to take a look at the issue?

Or in case you don't use this plugin, go ahead and simply deactivate it.
Thank you!

Hi Agapi

Problem solved ... I really appreciate your assistance from yourself and your developer.

sincere regards
Adrian

Dear Adrian,

You are welcome and thank you for your kind words! We are always glad to assist you. Please don't hesitate letting us know in case you face other issues.

Could I ask you to kindly share your customer experience and thoughts about Photo Gallery on WordPress.org? Our team would greatly appreciate your feedback!

Here's the plugin page link:
wordpress.org/support/view/plugin-reviews/photo-gallery

It would be a pleasure to read your review!
Thank you.