Slow loading gallery

Matthew Reed created the topic: Slow loading gallery

It seems the gallery waits for the images to all load up before rendering the gallery,it is slow. Can you help us troubleshoot the cause of the issue ?

www.photographyproject.com.au/portfolio/...eting-image-library/

Btw I already checked the image sizes and it is fine.

#28323

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Support replied the topic: Slow loading gallery

Dear Matthew,

Could you please check if image preloading from Photo Gallery > Options > Global Options is enabled? Try disabling it and test your website.
Thank you.


Best regards,
Web-Dorado team


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#28365

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Sharon replied the topic: Slow loading gallery

Hi
Can you please help me - my gallery has suddenly stopped working, it was working great until today.
The images appear but when clicked don't open in the lightbox.
www.cakesbydi.com.au/gallery
I've turned off Preload images but that doesn't seem to help.
Thank you

#28451

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Matthew Reed replied the topic: Slow loading gallery

Tried the global option you mentioned and cleared cache, still the same.

#28455

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Support replied the topic: Slow loading gallery

Dear Matthew and Sharon,

Could you please contact us to [email protected] and provide temporary admin access to your websites? We'll fix the problems on your plugins as soon as possible.

Please mention the full link to your forum post in the e-mail subject.
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
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Drupal modules
#28481

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Matthew Reed replied the topic: Slow loading gallery

Ok I will. How can I unsubscribe from the email notifications? please do email me at [email protected] because it is spamming the client's email.

#28485

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Support replied the topic: Slow loading gallery

Dear Matthew,

Please let us know when you do. You can unsubscribe from this topic by clicking the Unsubscribe button near the top or bottom of the page. Please check the attached screenshot.
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
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#28495
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Support replied the topic: Slow loading gallery

Dear Matthew,

Please check this tools.pingdom.com test page: tools.pingdom.com/fpt/#!/eaar4i/http://w...eting-image-library/ . As you can see from the results, there are no scripts, that take a long time, but there are images, which are a bit large. They are the reason the page is slowing up a little bit, however, it is not very slow, less than 3 seconds is pretty good.

Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#28691

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betty replied the topic: Slow loading gallery

Hi,

I am having the exact same issue. At first, the gallery was working. A bit slow, but still showing the lightbox content after 3-5sec. For 3 days now, the loading icon keeps turning and nothing shows even after 1min. I deinstalled and reinstalled, cleared my cache, checked the settings - preload is off. I checked the site's speed on pingdom and everything seems fine. I even created a separate gallery with just a few small images to test, and still nothing shows. Plugin is in the footer on unrefugequebec.com

Thank you very much for your help!

#28911

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Support replied the topic: Slow loading gallery

Dear Betty,

Looks like your website's problem is different. It is most probably a conflict with your website's theme. In any case, we are here to help you out and solve the faced issues. Could you please contact us to [email protected] and provide temporary admin access to your website? We'll provide a solution to the problem as soon as possible.

Please mention the full link to your forum post in the e-mail subject.
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#28947

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Support replied the topic: Slow loading gallery

Dear Betty,

A plugin installed to your website had an old version of jQuery included. WordPress has the latest itself by default, so those versions were conflicting and causing the problem. The mentioned plugin is Ultimate Social Media and Share Icons. We have commented out the lines where the old jQuery was included and the problem was solved.

Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#29085

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