Form Maker not sending with a gmail email

mike created the topic: Form Maker not sending with a gmail email

Has any one had a problem with not receiving emails from forms with a gmail email.

#3436

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Support replied the topic: Re: Form Maker not sending with a gmail email

Dear Mike,

Have you tried to use an email server other than Gmail? If another email server is not working also then probably your hosting is restricting to set email addresses From field if it's not in the same domain.
If this is not the case, give us (to info@web-dorado.com) admin access to your site and we'll try to fix the problem as soon as possible.


Best regards,
Web-Dorado team


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#3445

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mike replied the topic: Re: Form Maker not sending with a gmail email

should the cache directory be on or off for the form to send emails

#3446

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Support replied the topic: Re: Form Maker not sending with a gmail email

Dear Mike,

If the form is submitted normally then the cache is not a problem.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#3455

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mike replied the topic: Re: Form Maker not sending with a gmail email

So is normal just entering a email like (something@gmail.com) would that be normal. I enter a title and email address then make my form and save, please confirm

#3458

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Support replied the topic: Re: Form Maker not sending with a gmail email

Dear Mike,

Yes, this is normal.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#3459

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mike replied the topic: Re: Form Maker not sending with a gmail email

Please help Urgent I have a large public website in which I use your form maker software to make forms such as enquiries from customer adverts but the emails sent have not been received.
I am unable to give you log in details but would like information to make sure all settings are correct I am running joomla 2.5.9 please respond as if I can't make this work I will have to change all clients to their older method of contact.
Mike

#3550

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Support replied the topic: Re: Form Maker not sending with a gmail email

Dear Mike,

First of all go to the admin panel and under the Site->Global Configuration page select the Server tab and check you Mail Settings.
Try to change the From address to an email that uses the same domain as your site ex. info@yourdomain.com (some hosting services does not allow to use an email with different domain name)



Go to the admin panel and under the User menu select the Mass Mail option and try to send an email to a user other than the one you are logged in with. If it fails to send the email then contact your hosting service.

Or you can change the Joomla Mail settings as such:

Set the Mailer in Mail Settings to: SMTP
SMTP Authentication: yes
SMTP Security: SSL
SMTP Port: 465
SMTP Username: your gmail full address
SMTP Password: your gmail password
SMTP Host: smtp.gmail.com


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#3551
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Leo Alexander replied the topic: Form Maker not sending with a gmail email

Hello, I started working on form maker just yesterday, I was able to create a form with a specific email to be sent it to. I check the email I specified but until now, I got nothing.

I am working in wordpress, My global email used is the same as the email I used in the form it will be sent.

Does using PHP mail(wordpress) affect the process? Since what I saw below is SMTP

#57183

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Agapi G. replied the topic: Form Maker not sending with a gmail email

Dear Leo,

Kindly please note, that this forum topic refers to Joomla Form Maker, and not WordPress, so the settings are different.

However, let me describe what kind of steps you can take to solve this problem on WordPress. Firstly please make sure e-mails are not sent to spam or junk folder. You can also try one of the following:

- Test with another e-mail address as Email to send submissions to value, preferably hosted on the same domain as your site,
- Wordpress uses PHP mail, perhaps sendmail is disabled on your website. Please contact your hosting provider upon this matter.
- Alternatively, you can set up SMTP, which shall always work.

Here’s a plugin that you can use: wordpress.org/plugins/webriti-smtp-mail/ . There are several more on WordPress.org, feel free to check them out.

You can set GMail as your external SMTP server, however, GMail requires authentication. Please see the necessary details for setup below:

Mailer: smtp
SMTP Authentication: yes
SMTP Security: SSL
SMTP Port: 465
SMTP Username: your gmail full address
SMTP Password: your gmail password
SMTP Host: smtp.gmail.com

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#57205

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Carlos Toscano replied the topic: Form Maker not sending with a gmail email

I was also having not emails sent from my Form Maker form with Wordpress. Then I installed an SMTP plugin. Now I got a step further. I get a message that a sign in attempt was prevented. Someone just tried to sign in to your Google Account carlos.g.tosc@gmail.com from an app that doesn't meet modern security standards. They went on to say: We strongly recommend that you use a secure app, like Gmail, to access your account. All apps made by Google meet these security standards. Using a less secure app, on the other hand, could leave your account vulnerable.

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Agapi G. replied the topic: Form Maker not sending with a gmail email

Hey Carlos!

Thank you for posting about this problem!

Could we please take a closer look at the mailing problem on your website? It might be due to hosting limitations, but in case it is specifically coming from Form Maker, we'll provide a fix ASAP.

Please send the login information to support@web-dorado.com, mentioning the link to this forum topic in your e-mail.

Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#60837

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Carlos Toscano replied the topic: Form Maker not sending with a gmail email

This is my website: www.toscanobydesign.com/wordpress/sites

----

The form I am using is at he bottom of the page.

Thanks,

Carlos

#60913

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Agapi G. replied the topic: Form Maker not sending with a gmail email

Thank you for the access, Carlos!

I have forwarded the credentials to our development team. They will resolve the issue as soon as possible. I also removed them from your post, since our forum is public and anybody could access your site otherwise.

Thanks!


Kind regards,
Agapi G.
Web-Dorado team
#60939

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Carlos Toscano replied the topic: Form Maker not sending with a gmail email

Thank you!

#60945
The following user(s) said Thank You: Agapi G.

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Agapi G. replied the topic: Form Maker not sending with a gmail email

Hi Carlos! Hope you are having a nice weekend!

Our development team has tested the mailing function without SMTP, and the mails seemed to go through. But the problem might be with the content, that is being submitted.

Could you please attach a screenshot of what you are trying to submit? If you also could paste the text in a file and attach it to this post, that would be great.

Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
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Carlos Toscano replied the topic: Form Maker not sending with a gmail email

I am attaching a screen shot of my content on the call back request form.

Thanks,

Carlos

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Agapi G. replied the topic: Form Maker not sending with a gmail email

Thanks a lot, Carlos!

I have forwarded the screenshot to our developers, will let you know as soon as they get back to me with a solution.


Kind regards,
Agapi G.
Web-Dorado team
#61177

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Agapi G. replied the topic: Form Maker not sending with a gmail email

Hi Carlos!

Looks like this issue is occurring because of a limitation on your web hosting. Could you please contact your provider and ask them to take a look?

Or alternatively you can continue using the SMTP plugin, I checked with our development team and they are saying, that there shouldn't be any security-related problems.

You can try another plugin, in case you are not sure about this one.
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#61281

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Aaron replied the topic: Form Maker not sending with a gmail email

hi I have issue with the email business elite web template as well. I am currently using microsoft outlook. What is the best way to set it up?

#61299

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Agapi G. replied the topic: Form Maker not sending with a gmail email

Hi Aaron,

Please note, that this topic is dedicated to Form Maker plugin. Kindly make sure to open a new thread next time with your requests, or post under relevant topics.

As for the problem, please contact us by e-mail (support@web-dorado.com) and give temporary WordPress admin access to your website. Make sure to set the e-mail subject "Issue with the email Business Elite", and indicate the link to this forum thread in its content.

Our development team will check the issue and figure out a solution as soon as possible.
Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#61327

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shilpa replied the topic: Form Maker not sending with a gmail email

Dear sir,
I am also facing same issue, ie could not send the email to specified user's even tough if set the proper setting using FORM MAKER plugin.Please help me in this stuff

#93177

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Anoush replied the topic: Form Maker not sending with a gmail email

Hello Shilpa,

Firstly please make sure the email is not filtered to spam or junk folder of your email account. You can also try one of the following workarounds:

1. Try using another email address for From Email and Email to Send Submissions To options.
2. Perhaps your hosting does not have Sendmail enabled, which is required for mailing functions to work. Please contact your hosting provider and ask them to check this.
3. Alternatively, you can use an SMTP plugin, which will most probably resolve the problem.

You can try this plugin for example: wordpress.org/plugins/wp-smtp/
Setting an external SMTP server, such as GMail should work. However GMail requires authentication. Please find the necessary details for SMTP setup below.

Mailer: smtp
SMTP Authentication: yes
SMTP Security: SSL
SMTP Port: 465
SMTP Username: your gmail full address
SMTP Password: your gmail password
SMTP Host: smtp.gmail.com

Let us know if this helps.
Thanks! Have a wonderful day!

#93241

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