How to cancel subscription on credit card!!!!

J.J. Kucharczyk created the topic: How to cancel subscription on credit card!!!!

I've bought plugin starter fo 99$
with:
6 Months Access to Updates
6 Months Premium Support
27 Pro WordPress Plugins
Lifetime Usage for All Plugins
Unlimited Domain Support

I've change email adres but I never get on it information on renewal! And I paid 99$ again! How can I cancel subscription that I don't want to!

"Please note that Web-Dorado does NOT store credit/debit card numbers, any additional information connected with card holder, nor do we share customer details with any 3rd parties." Does not??? So why is there on my profile!!! And NO I did not choose save credit card number! That should be one time payment.

#93079

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Anoush replied the topic: How to cancel subscription on credit card!!!!

Hello,

Thanks for your inquiry :)

Please note that this is a recurring payment and you should have been emailed from PayPal about this.

Please follow the steps listed below if you want to cancel the subscription.

1. Log in to your PayPal account.
2. Click Profile button from the top right corner. It looks like a gear.
3. Press Preapproved Payments from Payment Settings section.
4. Find the subscription payment you wish to cancel, then click Cancel.

If you have used a credit card during the purchase, please send us its transaction ID. We will cancel the subscription for you.
Thank you! Have a great day!

#93083

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J.J. Kucharczyk replied the topic: How to cancel subscription on credit card!!!!

Hi!
Thanks for your answer.

I can send only Invoice number:
2017-06-21-125 (date 21/06/2017)
and
2017-12-21-73 (date 27/12/2017)

I didn't get any transaction ID, and there is none on my WebDorado account.

Last reference number of payment is: 0001207492

Thank you in advance
J.J.

Or maybe this is transaction ID 7133194566

#93085

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Anoush replied the topic: How to cancel subscription on credit card!!!!

Dear J.J,

Your subscription has been canceled. Let me know in case you have other questions. Thanks and have a fine day!

#93097

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