Captcha image not showing

Teresa Hendryx created the topic: Captcha image not showing

Our Contact Us form is no longer showing the captcha image and this has rendered our form unusable. Please advise what can be done to correct this issue.

Form URL: avianenrichment.com/contact-us
Joomla Version: 3.8.2

I have also attached a screenshot. Thank you.

#92777
Attachments:

Please Log in or Create an account to join the conversation.


Anoush replied the topic: Captcha image not showing

Dear Teresa,

Thanks for contact WebDorado Support team :)

Could you please let us know what version of Form Maker do you use?

Thanks and have a good day!

#92809

Please Log in or Create an account to join the conversation.


Teresa Hendryx replied the topic: Captcha image not showing

Perhaps a dumb question......How can I determine the version #. I'm not seeing it listed anywhere. Thanks.

#92927

Please Log in or Create an account to join the conversation.


Anoush replied the topic: Captcha image not showing

Hello Teresa,

Please follow the steps here >
Go to Extensions▸Manage▸Manage.

Thanks!

#92953

Please Log in or Create an account to join the conversation.


Teresa Hendryx replied the topic: Captcha image not showing

Thank you Anoush. We are using version 3.4 of Form Maker.

#92965

Please Log in or Create an account to join the conversation.


Anoush replied the topic: Captcha image not showing

Dear Teresa,

The problem might be caused by a conflict with other plugins and/or the theme installed on your website. In order to fix the issue, we need to take a look at it ourselves. That is why we need admin access. Send the login details using this form.

Also please mention the link to this forum thread in your message.

Thanks :)

#92985

Please Log in or Create an account to join the conversation.


Time to create page: 0.442 seconds
Powered by Kunena Forum

WORLD-CLASS SUPPORT

We are here for you every step of the way. Turn to our support with any questions you might have about our products and services. Our experienced customer care team is available to help you as fast as we possibly can.

Contact us