Preview image not being set

Wandernei created the topic: Preview image not being set

Good day my friends.
I would like to ask you about Gallery WD Lite.
I have a problem with "preview image" not being set.

I have installed a fresh Joomla 3.7.5 with ALL defaults and no other component/module or ANYTHING else other than "Gallery WD Lite".
And, just take a guess, the latest version of the component (1.3.7) does not SET the image for thumbnail preview
(I mean the very only image that represents the gallery starting point in the page=thumbnail). Just take a look at the attached photo.

I played around Options in the component with no luck.
I also have played around putting images in a different order to determine what photo is taken but could NOT determine a behavior pattern that repeated ( I mean if the last image that I had insert was the preview image I could have some manual way of choosing the "preview image" correctly, but also had NO luck with that too).

I have no other options than ask for you the developers for help.
Thanks in advance,
Wandernei
:)

#90669
Attachments:

Please Log in or Create an account to join the conversation.


Anoush replied the topic: Preview image not being set

Hi Wandernei,

Thanks for getting to us and using our extensions!

If you are sure that you use the latest version o Gallery WD extension, then we are kindly asking you to give a chance for taking a look the issue from the admin area of your website. Most probably there is a conflict with the website theme.

Please send the login information using the contact form on this page. .

Make sure to mention the link to this forum thread in your message.
Thanks! Have a great day!

#90707

Please Log in or Create an account to join the conversation.


Time to create page: 0.159 seconds
Powered by Kunena Forum

WORLD-CLASS SUPPORT

We are here for you every step of the way. Turn to our support with any questions you might have about our products and services. Our experienced customer care team is available to help you as fast as we possibly can.

Contact us