WORDPRESS Cannot Enable Addons

Lee created the topic: WORDPRESS Cannot Enable Addons

I have installed the addons, stripe and registration plugin
The plugins cannot be enabled in form settings. They always reset to off status on save.
I have found a previous post for this issue, but no solution shared.
web-dorado.com/forum/26-form-maker/26595...e-add-ons.html#85085
If you would be as kind as to share the solution I will try to fix it myself if I can of course, otherwise I think I might need your tech support to investigate further.

#87555

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Lee replied the topic: WORDPRESS Cannot Enable Addons


This message contains confidential information

#87567

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graciemilligan replied the topic: WORDPRESS Cannot Enable Addons

I am new to this forum, I think that you can aproach any expert to solve your problem

#87571

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Lee replied the topic: WORDPRESS Cannot Enable Addons

Hi Grace , the support staff should answer as these are paid for pro versions

#87573

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Lee replied the topic: WORDPRESS Cannot Enable Addons

UPDATE- I fixed the registration plugin issue
In form options - Show other registration options
I had a custom field that I had previously used in another plugin
So saving the registration did not work because at first I did not realise that the custom filed was required to be mapped to a form field.
After selecting the field to be mapped I was able to successfully turn on the registration plugin.

But the STRIPE plugin is still not working, I am trying to continue my investigation into this issue, not sure if it's connected to the same issue with custom fields in wp.
Anyway, stripe dashboard reports an update, should I update the API or not? (In stripe dashboard) could this be the problem?

#87575

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Anoush replied the topic: WORDPRESS Cannot Enable Addons

Hi, how are you Lee ?

We are kindly asking you to set us as an administrator of your website, that we will be able to edit the plugin files. We have also checked the FTP access that you have sent, but unfortunately, we did not find WordPress folder there.

Please do these changes that our development team can get to your problem ASAP.

Thanks and have a wonderful day!

#87621

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Anoush replied the topic: WORDPRESS Cannot Enable Addons

Thanks :)

I am forwarding the ticket to our developers. I will back to you as soon as I can.

#87657

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Lee replied the topic: WORDPRESS Cannot Enable Addons

I have forwarded the ftp details to the support email. (checked and working)
Please provide an update status.
Thank you very much for your help

#87683

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Lee replied the topic: WORDPRESS Cannot Enable Addons

I am not sure why, but I have been informed that the developer cannot login with the credentials provided, I have personally checked and I can access all folders in wp including plugins.
Please check with the person trying to login and update me.
Could you kindly update me today please?

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#87691

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Lee replied the topic: WORDPRESS Cannot Enable Addons

Anoush wrote: Thanks :)

I am forwarding the ticket to our developers. I will back to you as soon as I can.

Could you please ask the developer if he/she can login please?

#87707

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Anoush replied the topic: WORDPRESS Cannot Enable Addons

Hello,

Please note that the FTP connection finally worked, so our developers are working on this issue.

Thanks !

#87733

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Lee replied the topic: WORDPRESS Cannot Enable Addons

could I get an update please, I would like to have some forms working as soon as possible
Thanks

#87755

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Anoush replied the topic: WORDPRESS Cannot Enable Addons

Hello :)

Please check your Inbox, we are suggesting you connect with TeamViewer.

#87799

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