submit not working

Nicolle Wood created the topic: submit not working

Hello - I upgraded to Form Pro and created a new form with several fields including uploading. After completing the page and publishing, then testing when I submit nothing comes through to the email it should go to. Can anyone assist?

#84669

Please Log in or Create an account to join the conversation.


Nicolle Wood replied the topic: submit not working

I found something else that said GoDaddy blocks smtp:
GoDaddy

Popular US hosting provider GoDaddy imposes very strict (to the point of becoming almost useless) constraints on sending email. They block outbound SMTP to ports 25, 465 and 587 to all servers except their own. This problem is the subject of many frustrating questions on Stack Overflow. If you find your script works on your local machine, but not when you upload it to GoDaddy, this will be what's happening to you. The solution is extremely poorly documented by GoDaddy: you must send through their servers, and also disable all security features, username and password (great, huh?!), giving you this config for PHPMailer:

$mail->isSMTP();
$mail->Host = 'relay-hosting.secureserver.net';
$mail->Port = 25;
$mail->SMTPAuth = false;
$mail->SMTPSecure = false;
GoDaddy also refuses to send with a From address belonging to any aol, gmail, yahoo, hotmail, live, aim, or msn domain (see their docs). This is because all those domains deploy SPF and DKIM anti-forgery measures, and faking your from address is forgery.


Is there a workaround?

#84673

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: submit not working

Hello Nicolle!

Thank you for posting about this problem!

EDIT: Could you please check Form Maker > Submissions page first, select your form from the top dropdown, and see if there are any records of the tests you submitted?

We had similar cases before, GoDaddy operators confirmed, that the mail functions worked correctly, while every other test proved the opposite. So if you wish to change your hosting provider, you can most definitely do that.

But, besides that, we suggest you to set up an SMTP plugin, hopefully it will work on your website. Here’s a plugin that you can use: wordpress.org/plugins/wp-smtp/ .

You can set GMail as your external SMTP server, however, GMail requires authentication. Please see the necessary details for the setup below:

Mailer: smtp
SMTP Authentication: yes
SMTP Security: SSL
SMTP Port: 465
SMTP Username: your gmail full address
SMTP Password: your gmail password
SMTP Host: smtp.gmail.com


Please let us know how it goes.
Thanks! Have a great weekend!


Kind regards,
Agapi G.
Web-Dorado team
#84719

Please Log in or Create an account to join the conversation.


Time to create page: 0.161 seconds
Powered by Kunena Forum

WORLD-CLASS SUPPORT

We are here for you every step of the way. Turn to our support with any questions you might have about our products and services. Our experienced customer care team is available to help you as fast as we possibly can.

Contact us