Paypal Auto Renew without permission

George Dan Gil Duran created the topic: Paypal Auto Renew without permission

Hi,

I was charged by your system 30$, even I didn't see it in my payment method. I didn't even see cancellation of payment method. This is not very reasonable, and I am shocked to see your email charging me with something I didn't even aware of.

Pleas have this fixed, Before I open dispute.

#91877

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Agapi G. replied the topic: Paypal Auto Renew without permission

Hi, George!

Thanks for posting about this!
Please note, that the payment for Photo Gallery is recurring. If you purchased the product with PayPal, you are able to cancel the subscription anytime from your PayPal account. Please follow the steps listed below:

1. Log in to your PayPal account.
2. Click Profile button from the top right corner. It looks like a gear.
3. Press Preapproved Payments from Payment Settings section.
4. Find the subscription payment you wish to cancel, then click Cancel.

If you have used a credit card during the purchase, please send us its transaction ID using this form. We will cancel the subscription for you.

Also please mention the link to this forum thread in your message.
Thank you! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#91887

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