Watermark problem

Jorge Valega created the topic: Watermark problem

Hello,

I've problem with Watermark. I use Joomla 3.6.5
All work fine, but watermark not show.
I check "Select all" and click "reset" and "Select all" and "Set Watermark", but not work.

Thanks in advance.

#77773
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Agapi G. replied the topic: Watermark problem

Hello Jorge!

Thank you for letting us know about this issue!

Could you please check the gallery from frontend and see if the watermark is visible from there? Also, if Joomla cache is enabled on your website, it could be conflicting with the watermark. Please make sure to switch it off before applying watermark to your images.

You can turn off the cache from Global Configurations > System.
Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#77805

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postpunk replied the topic: Watermark problem

I can confirm this issue with joomla 3.6.5..
The images were freshly uploaded so that the cache can not be involved.
Nevertheless i cleared the cache and the problem persist.

#79611

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Agapi G. replied the topic: Watermark problem

Greetings!

Thanks for posting about the issue!

In that case, could you please submit a support ticket by sending us temporary Super User access with this form ? Our developers will check the issue as soon as possible and figure out a solution.

Also make sure to indicate the link to this forum thread in your message.
Thank you! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#79731

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postpunk replied the topic: Watermark problem

Just tested today with the actual download version, the issue is still not fixed.
Giving temporary Super User access is not an option. If i can support you in other ways just let me know.

#87099

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Agapi G. replied the topic: Watermark problem

Greetings!

Thanks for letting us know about this problem!
Could you please check Global Configurations of your Joomla site, and make sure cache is disabled? Its settings are under System tab. Let us know if this works.

Thank you! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#87129

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postpunk replied the topic: Watermark problem

Hi Agapi, as mentioned in #79611 this is not a caching issue. To be sure i disabled the cache in the global settings and cleared cache & cookies without having watermarks afterwards. :)

#87165

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Agapi G. replied the topic: Watermark problem

Hey!

In that case, could you please publish your website (same theme, extensions and Gallery WD) on a live server, where we can take a look? Please send the temporary login information to using the contact form on this page.

Also make sure to indicate the link to this forum thread in your message.
Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#87235

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postpunk replied the topic: Watermark problem with png

I just figured out that that only the png format is effected, after convertion to jpg i was able to set the watermark.

#87961

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Agapi G. replied the topic: Watermark problem with png

Hey!

I just checked a few forums, looks like there's something in PNG images, which doesn't let placing watermarks on them. Hope you don't mind having JPG images so you can add watermarks.

Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#87985

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