Add albums/galleries dont work

Darek created the topic: Add albums/galleries dont work

Hi, Add albums/galleries in Albums dont work. please help

#35023

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Support replied the topic: Add albums/galleries dont work

Dear Darek,

Could you please give us a bit more information about what doesn't work with albums and galleries? Please contact us to [email protected] and give temporary admin access to your website. We will take a look and provide a solution to the issue as soon as possible. Also please send a link, where you have faced the problem.

Please don't forget to indicate the URL of your forum post in the e-mail.
Thank you.


Best regards,
Web-Dorado team


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#35051

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Support replied the topic: Add albums/galleries dont work

Dear Darek,

Do you receive our e-mails? We have responded to you a couple of times, and did not hear from you. Could you please check the spam folder of your inbox as well?

Thank you.


Best regards,
Web-Dorado team


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#35299

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Alex replied the topic: Add albums/galleries dont work

Hello,

Add Album/Gallery stopped working for meas well. When I click on button Add Albums/Galleries on Edit Album page, nothing is happening. It used to open a page where I could select albums and galleries.
Also I noticed that a button Upgrade to Pro Version appeared on the page. Don't remember if it was rendered before.
I am using free version for now. Does free version have limits on how many albums and galleries should be added/created?
You don't have pro version. Instead, you have Personal, Business, Developer. What limits are set for these versions? Unfortunately, I was not able to find this kind of information on your web site.

Thank you,
Alex

#35337

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Support replied the topic: Add albums/galleries dont work

Dear Alex,

The Album/Gallery button will be resolved with an update soon. However, if you are in a hurry, please contact us to [email protected] and give temporary admin access to your website. We will take a look and provide a solution to the issue as soon as possible.

Also indicate the URL of your forum post in the subject of your e-mail.

Upgrade to Pro version button should have been present if you have the lite version. Or maybe we missed it in a version, then re-added.

As for your question about subscriptions, please note, that those are Pro versions. Personal gives 6 months of free updates and unlimited usage on one site, Business is for 1 year with 3 websites, and lastly, Developer Gallery WD can be used on unlimited websites and has 2-year subscription period.
Thank you.


Best regards,
Web-Dorado team


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#35395

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Alex replied the topic: Add albums/galleries dont work

Hello Web-Dorado,

Yes, we are in a hurry.
Would you be able to provide instructions how to fix the issue?
I am not very comfortable to provide admin access to the web site.

Thank you,
Alex

#35403

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Support replied the topic: Add albums/galleries dont work

Dear Alex,

Please add the following code to the <script> tag of administrator/components/com_gallery_wd/views/albums/tmpl/edit.php file:

window.addEvent('domready', function() {
    SqueezeBox.initialize({});
    SqueezeBox.assign($$('a.modal'), {
        parse: 'rel'
    });
});

Let us know in case you will need help with this.
Thank you.


Best regards,
Web-Dorado team


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Wordpress plugins ,
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#35425

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Alex replied the topic: Add albums/galleries dont work

Thank you. Unfortunately, there is no default.php file in the folder.

Again, the path is
/administrator/components/com_gallery_wd/views/albums/tmpl

The files available are:
display.html
edit.php
index.html

Did you mean display.php?

Thank you,
Alex

#35429

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Support replied the topic: Add albums/galleries dont work

Dear Alex,

We are very sorry for the confusion. The right file is edit.php. I will also correct the file title in my previous post.

Thank you.


Best regards,
Web-Dorado team


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#35467

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Alex replied the topic: Add albums/galleries dont work

It seems your code change fixed the issue.
We have not tested much but it seems working now.
You have been very helpful.
Thank you very much,
Alex

#35515
The following user(s) said Thank You: Support

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Support replied the topic: Add albums/galleries dont work

Dear Alex,

That's fantastic! We are glad we help you out with this. Please feel free to let us know in case you will have further support requests.

As a response, if you have couple of minutes, please share your customer experience and rate our product here: extensions.joomla.org/extensions/extensi...galleries/gallery-wd .

You can add a positive feedback if you are satisfied with the quality of the product and service. We highly value and appreciate your opinion.
Would love to hear from you.
Thank you.


Best regards,
Web-Dorado team


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#35535

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Joost Bol replied the topic: Add albums/galleries dont work

In the galleries/images the button add images doesn't work. Si I cannot load images to my site. Please can you help me?

#35791

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Support replied the topic: Add albums/galleries dont work

Dear Joost,

Luckily, the issue is resolved in the latest update of Gallery WD. So firstly please try installing it. In case the problem will remain, the solution to it is describe a few posts above, but I will repost it here for you.

Please add the following code to the <script> tag of administrator/components/com_gallery_wd/views/albums/tmpl/edit.php file:

window.addEvent('domready', function() {
    SqueezeBox.initialize({});
    SqueezeBox.assign($$('a.modal'), {
        parse: 'rel'
    });
});

Please feel free to let me know if you would like us to make these changes for you.
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
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#35869

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Joost Bol replied the topic: Add albums/galleries dont work

Hello

Thanks for your answer. But where can I find the latest update of Gallery WD on your site.

With kind regards

Joost

#35917

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Support replied the topic: Add albums/galleries dont work

Dear Joost,

If you have Gallery WD Lite, download latest version from here: web-dorado.com/products/joomla-gallery.html .

Otherwise, in case of Pro, please log in to your account of Web-Dorado.com and go to My Products. You'll find the installation package there.

Go ahead and install it without uninstalling current version of the extension.
Thank you.


Best regards,
Web-Dorado team


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#35965

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Joost Bol replied the topic: Add albums/galleries dont work

Thanks for your information and patience. I am a pro user. When I try to install. Jooma gives the follwing information:

Internal Server Error. The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log.

Can you help me?

With kind regards
Joost

#36005

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Support replied the topic: Add albums/galleries dont work

Dear Joost,

Make sure to install correct Joomla version for your website. If you are sure it is correct, please send an e-mail to [email protected], sending temporary admin access credentials to your site. We will take a look at the problem and solve it as soon as possible.

Please mention the URL to your forum post in the e-mail subject.
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
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Drupal modules
#36019

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Joost Bol replied the topic: Add albums/galleries dont work

Thank you very much. It works
With kind regards Joost

#36277

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Support replied the topic: Add albums/galleries dont work

Dear Joost,

You're welcome! Please feel free to let us know any time you have questions or support requests. I will gladly help you out.

Our team would greatly appreciate, if you could share your thoughts and customer experience with Gallery WD. You can add a positive feedback, if you are satisfied with product quality and our service.

Here's the extension page link on Joomla! Extensions Directory: extensions.joomla.org/extension/gallery-wd .

We would love to read your comments!
Thank you.


Best regards,
Web-Dorado team


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#36315

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Jacek replied the topic: Add albums/galleries dont work

Hi,
i'm new here and have to start with the same problem in this case, but the solution doesn't work for me. When i'll try send a few images i sow blan screen on mozilla, and error 500 on Edge. If you contact me, i can get u admin privileges to my site.

#36769
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Support replied the topic: Add albums/galleries dont work

Dear Jacek,

Could you please try to update your Gallery WD to its latest version? If you already have the latest, please send an e-mail to [email protected], giving temporary Super User access to your website. We will check the problem and provide a solution as soon as possible.

Also indicate the URL this forum topic in your e-mail.
Thank you!


Best regards,
Web-Dorado team


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#36795

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Support replied the topic: Add albums/galleries dont work

Dear Jacek,

I am happy to let you know that the problem has been resolved on your website. Please be informed, that it was occurring because of the old PHP version of your server, which didn't understand 'USE' keyword. We have modified the extension to not to have 'USE' and now everything is working properly.

Could you please check and confirm?
Thank you!


Best regards,
Web-Dorado team


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#36927

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Jacek replied the topic: Add albums/galleries dont work

I'm glad to say: "it's working now!!!"
Thanks a lot for your support and excellent component. I appreciate it!


I have to edit my post, and i want to ask for one more Favour. I bought the full version, and of course i'll get the massage, at this time:
Parse error: syntax error, unexpected T_FUNCTION in /home/ouizzard/public_html/m2/administrator/components/com_gallery_wd/models/filemanager.php on line 215
Could you help me again, please. Access is the same.
Best regards,

#36941

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Support replied the topic: Add albums/galleries dont work

Dear Jacek,

It is most probably a PHP version-related error again, I will ask our developers to make necessary changes soon.
Thank you!


Best regards,
Web-Dorado team


Joomla extensions ,
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#36973

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Support replied the topic: Add albums/galleries dont work

Dear Jacek,

As mentioned, the issue was caused by old PHP version installed to your website. Please do not update your Gallery WD, since the changes we made to make it compatible, will be lost.

On the other hand, you can contact your hosting provider and ask them to update your server PHP to its latest version, after which you can freely update your Gallery WD.

Thank you!


Best regards,
Web-Dorado team


Joomla extensions ,
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#37115
The following user(s) said Thank You: Jacek

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