Captcha not showing up

Philip Hills created the topic: Captcha not showing up

I am using the Captcha code on my forms but the image of the characters to type in does not show up.
The field is there to enter the data, and therefore, the form will not send.
Can you help?
Philip

#91209

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Anoush replied the topic: Captcha not showing up

Hi Philip,

Thanks for your inquiry!

Could you please let us know what version of Form Maker do you use and share the published form link here?

We are kindly letting you know that you can also use recaptcha instead or captcha.

Thanks and have a great day!

#91221

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Philip Hills replied the topic: Captcha not showing up

We're using Form-maker 3.6.11

One of the pages with the form is:
sosinsuranceinspain.com/index.php/insurance1/business-insurance
but there are others.

#91227

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Agapi G. replied the topic: Captcha not showing up

Hi, Philip!

Unfortunately, we could not find a form built with Form Maker on this page. Could you please post a link, where you have published your Form Maker form? We will have a look ASAP.

Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#91255

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Nick replied the topic: Captcha not showing up

I have the same problem ,
please check
form maker v3.5.9
Joomla! 2.5.28

This message contains confidential information

#91567

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Agapi G. replied the topic: Captcha not showing up

Hi, Nick!

Thank you for posting!
Seems like there is a Javascript conflict on your website. Could we have a look at it?

Please give us temporary administrator access to your website. You can send the login information using the contact form on this page. Our development team will check the issue as soon as possible.

Also, make sure to indicate the link to this forum thread in your message.
Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#91625

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Nick replied the topic: Captcha not showing up

Thank you Agapi G. Just send you admin account details .
Thank you for your support

#91649

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Agapi G. replied the topic: Captcha not showing up

Thank you, Nick!

Our developers are currently having a look at the problem.
It will be resolved soon.

Cheers!


Kind regards,
Agapi G.
Web-Dorado team
#91671

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Agapi G. replied the topic: Captcha not showing up

Hello!

I am happy to inform you, that our development team has resolved the problem on your website. They have added the following code to the theme of your form:

.captcha_img {
    display:block !important;
}

Could you have a look? Let me know in case there's anything else we can assist you with.
Thank you! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#91683

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