Field order in response e-mail

Mark Mitchell created the topic: Field order in response e-mail

I have a long form and needed to add a new field in part way though. It looks fine on screen however the e-mail response sent has the new field right at the end of the form response and not in the position it appears on screen.

Any ideas?

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Anoush replied the topic: Field order in response e-mail

Dear Mark,

Thanks for your post!

We are kindly asking you to screenshot the table and post here as we can take a look the issue.

Thanks and have a good day!

#90323

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Mark Mitchell replied the topic: Field order in response e-mail

Hi Anoush,
Please see the screen shots. The form field does not appear in the form in the back end now? It appears in the correct place on the front end but then when the form is completed it adds the responses at the end and not in the correct place earlier?

I looked to see if the field had moved to the end and I cannot find it now.

Thanks

Mark

#90745
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Anoush replied the topic: Field order in response e-mail

Hi Mark,

Thanks for the screenshot. Have you tried to move the fields using drag and drop functionality? This way you can arrange the fields as you want.

Thanks and let us know if you have any other question :)

#90781

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Mark Mitchell replied the topic: Field order in response e-mail

Hi Anoush
Yes I have tried this but I cannot now see the fields in the back end? Only in the front where they appear in the correct order but in the back they are not visible? They appear at the end of the results response but they are not at the end of the form?

Any ideas?
Thanks

Mark

#90795

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Anoush replied the topic: Field order in response e-mail

Hi Mark,

May we check the problem from admin area of your website? Please send the login information using the contact form on this page. Our development team will check the issue as soon as possible and figure out a solution.

Also make sure to include the link to this forum topic in your message.
Thanks! Have a wonderful day!

#90837

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Mark Mitchell replied the topic: Field order in response e-mail

Hi Anoush, I have sent the information via the form.

Thanks.

#90937

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Mark Mitchell replied the topic: Field order in response e-mail

Hi Anoush I have resolved the issue - we can close this topic. It was a PHP issue.

#90939

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Anoush replied the topic: Field order in response e-mail

Dear Mark,

Great, it is very nice to hear ; )

Let me know if you need any further assistance. Have a great day!

#90973

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