Stripe integration plugin is not working properly

Anas created the topic: Stripe integration plugin is not working properly

Hi Guys ,

Please i need urgent help , i sent many emails about this issue and am not getting any answer related to this specific issue .

Stripe is working fine but is not picking up the email address for the user from the form which causing not sending any payments receipt , refunds emails ..etc to the customers .

Also is not picking the description from the form .

Kindly urgent answer is required .

#89801

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Anoush replied the topic: Stripe integration plugin is not working properly

Dear Anas,

Thanks for getting to us and sorry for this inconvenience.

I discussed with our supporter and she told me that they've already provided a solution for these mentioned issues.

Could you please check you Inbox and confirm?

Thanks and have a nice day!

#89831

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Anas replied the topic: Stripe integration plugin is not working properly

Dear Anoush

Thank you

I just got a reply an hour ago saying the following :

"Unfortunately, the Form Maker does not have the mentioned functionality yet"

That is not a solution !

I do not think that this is a function , it supposed to be there as part of the integration

#89833

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Anoush replied the topic: Stripe integration plugin is not working properly

Hello Anas,

Yes, Form Makes does not have the option but please note that our supporter and the development team have suggested adding the feature you want. Please confirm and give them the access for making those modifications.

Thanks and have a wonderful day!

#89859

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Anas replied the topic: Stripe integration plugin is not working properly

Sorry Anoush
I guess I miss understand , I will send them access to FTP
Thank you

#89877

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Anoush replied the topic: Stripe integration plugin is not working properly

Hi Anas,

Great! They will do the changes and will reply you about them.

Thanks and a great day!

#89901

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