Form Maker does not send "Email to Administrator"

kokkot created the topic: Form Maker does not send "Email to Administrator"

Dear Spupport,

I have long time problems with the form maker.
Form maker works fine, but do not send the "Email to Administrator", if a costumer fill out the form in the frontend and click on "Submit".

The work-around is to use the CC function of "Email to user", but this is not nice to use, if you want to answer this mail and the receiver is not the costumer in mail program.

Do you have some hints or can give me a new version of formmaker to try again?

Ma Data: Joomla 3.5.1, Form Maker 3.6.4

Thank you!

#89095

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Anoush replied the topic: Form Maker does not send "Email to Administrator"

Dear Kokkot,

Thanks for your inquiry.

Please try to follow the steps below.

1. Try using another email address for From Email and Email to Send Submissions To options.
2. Perhaps your hosting does not have Sendmail enabled, which is required for mailing functions to work. Please contact your hosting provider and ask them to check this.
3. Alternatively, you can use SMTP, which will most probably resolve the problem.

Please go to Global Configurations > Server and set Mailer to SMTP from Mail Settings section. Setting an external SMTP server, such as GMail should work. However GMail requires authentication. Please find the necessary details for SMTP setup below.

Mailer: smtp
SMTP Authentication: yes
SMTP Security: SSL
SMTP Port: 465
SMTP Username: your gmail full address
SMTP Password: your gmail password
SMTP Host: smtp.gmail.com

Don't forget to let us know about the results :)

Thanks! Have a wonderful day!

#89103

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kokkot replied the topic: Form Maker does not send "Email to Administrator"

Yes, I have tried this, but there was no success.
Is there a log or anythink else to have a look at it?
In the apache log of the server are no entries...

Do you have other hints for me?

#89215

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Anoush replied the topic: Form Maker does not send "Email to Administrator"

Dear Kokkot,

May we check the problem as a temporary Super User of your Joomla site? Please send the login information using the contact form on this page. Our developers will check the issue as soon as possible and figure out a solution.

Make sure to mention the link to this forum thread in your message.
Thanks! Have a great day!

#89239

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Brittany replied the topic: Form Maker does not send "Email to Administrator"

Where do I find "Global Configurations" ....

#93433

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Anoush replied the topic: Form Maker does not send "Email to Administrator"

Dear Brittany,

Thanks for contacting WebDorado support team!

Could you please let us know what do you want to do exactly? The Global Options you can find by going to that Form > Form Options.

Thanks and have a good day!

#93457

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Brittany replied the topic: Form Maker does not send "Email to Administrator"

I'm trying to get the form to actually send an email to the administrator. I've gone to Form > Form Options, but still see no "Global Configurations"...

#93465

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Brittany replied the topic: Form Maker does not send "Email to Administrator"

I'm regretting purchasing this plugin. It seems like a lot of configuration for something that's $30. Shouldn't be this difficult and it seems that everyone has the same issue.

#93467

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Anoush replied the topic: Form Maker does not send "Email to Administrator"

Dear Brittany,

Please let us know is the marked tab absent from the Form Options?

Thanks and have a good day!

#93477
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