Email Field - being forced to ‘required’

Dave the Cat created the topic: Email Field - being forced to ‘required’

I wonder if you can advise please...

I have set up an Email field (Text Input > field Type > Email), which is NOT set to ‘required’. However, even though it is not a required field, if the person leaves that field blank, a message comes up for that field saying “this is not a valid email address” - thus forcing them to fill it out.

Ideally I wanted this field to be a “conditional” field (ie It only shows if the person chooses a certain option in another field), but if I do that, then the form will not send at all - presumably because of the above issue of the form being 'required' by the system, even though the 'required' box is not ticked in the field options.

A work-round for now is for us to use a plain text field, instead of an 'Email' field, but if there is any solution to the above I would be grateful.

Thank you!

#77175

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Zhanna Khachatryan replied the topic: Email Field - being forced to ‘required’

Hi Mandy,

Thanks for your inquiry.

Mandy, that is really a weird issue and the issue should be with your settings.

But I cannot guess what can be the issue, so please write us at [email protected] and provide full admin access to you website.

We'll check and solve your issue soon.

Please also mention this forum post URL in your email.


Kind regards,
Zhanna K.
Web-Dorado team

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Dave the Cat replied the topic: Email Field - being forced to ‘required’

Hi Zhanna,

Thank you - I will do that!

Much appreciated.

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Zhanna Khachatryan replied the topic: Email Field - being forced to ‘required’

Thank you too Mandy :)

Our developers are already notified about your issue, we'll do our best to solve the issue soon.


Kind regards,
Zhanna K.
Web-Dorado team

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Google Analytics WD

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Dave the Cat replied the topic: Email Field - being forced to ‘required’

Hi Zhanna,

Thank you so much! I just had a reply, and this issue is solved!

Just for the benefit of anyone else reading this, the problem was that I had put some text in the "Value if empty" box on that email field. Removing that text enables the form to be sent correctly.

Thank you!!!!

#77391

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Zhanna Khachatryan replied the topic: Email Field - being forced to ‘required’

Thank you too Mandy :)

Especially for sharing your experience with others.


Kind regards,
Zhanna K.
Web-Dorado team

Try out our brand new plugins:

MailChimp WD
Google Analytics WD

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