Great product - but date picker doesn't work

Paul Reiser created the topic: Great product - but date picker doesn't work

I've started working with Form Maker and like it very much. The easiest way (at least for me) to create forms in Joomla.

However; I could not manage to get the date picker working. Example: logopaedie.reisers.net/index.php/de-de/a...view=formmaker&id=12

Can someone help?

Many thanks
Paul

#45925

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Great product - but date picker doesn't work

Dear Paul,

Thanks for informing us about this problem!

There is a Javascript error, that occurs when clicking on the date picker. So most probably the issue is a conflict with your website theme.

Could you please grant us temporary admin access to your website, so our developers can check the issue? You can send login details to [email protected], mentioning the link to this forum topic in your e-mail.

Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#46001
The following user(s) said Thank You: Paul Reiser

Please Log in or Create an account to join the conversation.


Paul Reiser replied the topic: Great product - but date picker doesn't work

... many thanks! Forms are working properly.

Competent and responsive support, keep up!

#46587

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Great product - but date picker doesn't work

Dear Paul,

You're welcome! Please feel free to let us know any time you face problems or have questions about our products. I will be happy to assist you.

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#46675

Please Log in or Create an account to join the conversation.


Paul Reiser replied the topic: Great product - but date picker doesn't work

Dear Agapi,

yesterday, I was updating some content in the 2 originally not shown forms (you fixed them some weeks ago) and they "disappeared" again. You had fixed this issue whe I first had the same problem, but it re-appeared after updating them.

Working form: logopaedie.reisers.net/index.php/de-de/c...view=formmaker&id=12

The two copies of the above - not working:
logopaedie2.reisers.net/index.php/de-de/...view=formmaker&id=13
logopaedie3.reisers.net/index.php/de-de/...view=formmaker&id=14

Can you please have a look? I followed your previous instructions regarding to copy the link of the working form and to re-use the link, changing the "id" of the respective copies. Without success so far.

I updated to the newest release of FormMaker (3.6.1) which did not solve the issue.

Many thanks for your help!
Paul

#49359

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Great product - but date picker doesn't work

Dear Paul,

Thanks for keeping us informed about this problem!

Could you please reopen the support ticket by e-mailing us temporary Super User access credentials to [email protected]? Our developers will take a look at the issue and figure out a solution as soon as possible.

Please make sure to mention the link to this forum thread in your e-mail.
Thank you in advance!


Kind regards,
Agapi G.
Web-Dorado team
#49443

Please Log in or Create an account to join the conversation.


Paul Reiser replied the topic: Great product - but date picker doesn't work

Many thanks for your quick (as always) reply. I raised a wrong alarm and found the root cause for my issue in another component.

I'm using virtual sites and had an error in the multi-sites configuration.

Everything ist fine now!

#49531

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Great product - but date picker doesn't work

Dear Paul,

Thank you for keeping us posted about this! And it is great, that you have found the cause of this problem. Please don't hesitate contacting us in case of further questions.

I'll be happy to assist you.
Thanks!


Kind regards,
Agapi G.
Web-Dorado team
#49553

Please Log in or Create an account to join the conversation.


Paul Reiser replied the topic: Great product - but date picker doesn't work

... date picker hit me again. After updating to Joomla 3.5.1 the latest release of Form Maker (3.6.4) the date picker doesn't work in the frontend view of the form www.reset-reisen.de/index.php/kontakt.html . (chose check box "Telefon" in the top row, data-picker is a conditional field)

However, it shows up properly in the backend.

I've sent provisional Super User Access to your support e-mail address

#55533

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Great product - but date picker doesn't work

Dear Paul,

Thanks for letting us know about this and opening a support ticket! I have reviewed it and assigned to our developers, who will take a look at the problem very soon and figure out a solution.

I'll make sure to keep you posted about the results.
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#55587

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Great product - but date picker doesn't work

Dear Paul,

I am happy to inform you, that the date picker problem on your Form Maker has been resolved! Our developers have added the following code to /libraries/cms/html/behavior.php file, line 884:

before =>   . ' Calendar._MN = ' . json_encode($months_long) . ';'
after =>      . ' Calendar._MN = ' . json_encode($months_long) . ' '

Could you please check your form and confirm, that the date picker is now functioning properly?
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#55629
The following user(s) said Thank You: Paul Reiser

Please Log in or Create an account to join the conversation.


Paul Reiser replied the topic: Great product - but date picker doesn't work

Dear Agapi,

many thanks - again for the very quick support. I checked the form and the date picker is working again.

One more question: You documented the php code change the developer did on my site. As I'm running multiple sites with Form Maker - do I have to implement the change on every site?

Regards, Paul

#55631

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Great product - but date picker doesn't work

Dear Paul,

Yes, please do that in case you are facing the same problem on the rest of your websites. In case there will be any kind of further problems on your websites.

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#55703

Please Log in or Create an account to join the conversation.


Ramesh replied the topic: Great product - but date picker doesn't work

i face the same problem in my site, can you please assist

#56593

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Great product - but date picker doesn't work

Dear Ramesh,

We will surely help you out with this problem! Could you please submit a support ticket by sending an e-mail to [email protected]? Kindly give us temporary WordPress admin access to your website, and our development team will check the issue as soon as possible.

Also please make sure to indicate the link to this forum topic in your e-mail.
Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#56623

Please Log in or Create an account to join the conversation.


Paul Reiser replied the topic: Great product - but date picker doesn't work

Dear Agapi,

you need to re-open the ticket unfortunately. The change in the "behaviour.php" file did fix the date picker but caused the backend to act up.

For example, the property tabs for assigning users to groups were missing and once opened, the user property pages could not be blosed via the "Close" button.

I reverted the statement to the original status and fixed the backend behaviour. The date picker does not work again.

#56625

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Great product - but date picker doesn't work

Dear Paul,

Thank you for keeping us posted about this problem! Could you please reopen the super user account you had for us, so our developers can take a look?

Or alternatively you can send new account details to [email protected].
Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#56695

Please Log in or Create an account to join the conversation.


Paul Reiser replied the topic: Great product - but date picker doesn't work

... thanks for your quick reply! I've re-opened your superuser support account ....

#56711

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Great product - but date picker doesn't work

Dear Paul,

Thanks a lot! I have asked our developers to check the issue on your Form Maker date picker. They will find a different workaround for the problem very soon.

I will make sure to keep you posted.
Thank you, have a great week!


Kind regards,
Agapi G.
Web-Dorado team
#56841

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Great product - but date picker doesn't work

Dear Paul,

Hope you are enjoying your weekend!
Please be informed, that our developers have found the cause of this issue. It turns out, that it is actually the standard date picker of Joomla, that is not functioning properly on your website. They mentioned, that a gzip is activated on your website, which may be causing the issue.

We'd love to see your forms working, so let me suggest you to use the 3 separate fields of Date field. I have placed it on this form:
www.reset-reisen.de/index.php/kontakt.html

at the very bottom. Would you mind using it instead?
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#57565

Please Log in or Create an account to join the conversation.


Paul Reiser replied the topic: Great product - but date picker doesn't work

Many thanks for offering a workaround. I've updated the form until a final resolution can be found.

However, regarding your assumption that GZIP compression on PHP 7 may be causing the issue I think that does not get to the cause. I'm running other sites with GZIP and PHP 7 where the date picker is working well.

For example: www.logopaedie-vahrenwald.de/index.php/e...view=formmaker&id=20

Have a nice day!

#58463

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Great product - but date picker doesn't work

Hello Paul!

Thank you for letting us know about this! That's actually strange, but perhaps another extension is conflicting with Form Maker.

In any case, if the 3 separate dates format is good enough, please use that one for now if you don't mind.
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#58485

Please Log in or Create an account to join the conversation.


Time to create page: 0.322 seconds
Powered by Kunena Forum

WORLD-CLASS SUPPORT

We are here for you every step of the way. Turn to our support with any questions you might have about our products and services. Our experienced customer care team is available to help you as fast as we possibly can.

Contact us