Send button not work "only on mac pc"

Linet Robles de Conte created the topic: Send button not work "only on mac pc"

Hi I'm using form maker in multiple instances on my website everything worked fine but suddenly the send button stopped working only works on computers running MacOS.

Please Help

mupa.gob.pa/bienestar-animal

#33041

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Support replied the topic: Send button not work "only on mac pc"

Dear Linet,

Submit button gives a Javascript error, so we guess there is a conflict with the theme of your website. Could you please contact us to [email protected] and let us to take a look at the problem? Please send temporary admin access credentials. We will take a look and provide a solution to the issue as soon as possible.

Also indicate the URL to your forum topic in the e-mail subject.
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#33077

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Support replied the topic: Send button not work "only on mac pc"

Dear Linet,

Please be informed, that this problem is usually caused by a conflict with a software installed to CloudFlare server. It is called Rocket Loader and is used for optimizing scripts. It is blocking Javascript functions of Form Maker. Could you (or your hosting provider) please try disabling Rocket Loader? This action will solve the problem, but please make sure to let us know in case it doesn't.

Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#33215

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Linet Robles de Conte replied the topic: Send button not work "only on mac pc"

hello, disable that software solved the problem thank you very much
Regards ... ;) ;) ;)

#33255
The following user(s) said Thank You: Support

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Support replied the topic: Send button not work "only on mac pc"

Dear Linet,

You're welcome, please feel free to let us know in case you face any other problems with Form Maker.

As a response, if you have couple of minutes, please share your customer experience and rate our product here: extensions.joomla.org/extensions/extensi...ack/forms/form-maker .

You can add a positive feedback if you are satisfied with the quality of the product and service. We highly value and appreciate your opinion.
Would love to hear from you.
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#33291

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