Cannot update votes

Lewis Rosenthal created the topic: Cannot update votes

Using 5.0.23, with "display number of vote" set to Yes, but "enable comments" unchecked, I can't seem to get votes to increment when clicking the links. My FAQ shortcode reads:

cat_ids="blah1,blah2" category_show_description="true" category_show_title="true" faq_like="true" faq_hits="true" faq_search="true"

I am using the default theme.

Thoughts on what I might need to tweak?

TIA

#76903

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Zhanna Khachatryan replied the topic: Cannot update votes

Dear Lewis,

You can check the votes in FAQ WD > Statistics section.

If you don't see the statistics, then as I written under your other support thread, please send us admin access by mentioning these forum posts' URLs in your email.

Lewis, but first try to update the plugin to the latest 5.0.24 version.


Kind regards,
Zhanna K.
Web-Dorado team

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#76949

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Lewis Rosenthal replied the topic: Cannot update votes

Hmmm...

I am indeed seeing stats in the admin area. It's the front of the site which is not reflecting the votes. Like the category issue, this may be a caching problem. I should exclude these pages from cache, I think (we use WP Super Cache).

I can't give admin access to the site, unfortunately, due to our privacy policy. A list of items to check would be helpful, though.

Meanwhile, I'll try adjusting the cache settings and see if that resolves this. I'll follow up with my results.

Thanks again, Zhanna.

Cheers

#76959

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Zhanna Khachatryan replied the topic: Cannot update votes

Hi Lewis,

It is keeps stats in the back-end, then this means the feature is working.

The issue can really be connected with your cache plugin.

Please check that and get back to me.


Kind regards,
Zhanna K.
Web-Dorado team

Try out our brand new plugins:

MailChimp WD
Google Analytics WD

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#77097

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