How to go from free to pro?

Pascale created the topic: How to go from free to pro?

Hi,


I have just purchased to pro version of FAQ WD. How do I go about installing it without losing all data that I already had on the free version?

Also, on the free version, I have 2 categories that have just disappeared from the website section.
I am sort of hoping to see them reappear on the paid version.

Thanks for assisting.

#41933

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Support replied the topic: How to go from free to pro?

Dear Pascale,

To install Pro without losing your current data, please deactivate and delete FAQ WD Lite and install Pro. You will only lose the information in case you uninstall FAQ WD.

As for the problem, please let us know in case the categories don't reappear and we will take a look at the issue.

Thank you!


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#41939

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Pascale replied the topic: How to go from free to pro?

Thank you, pro is installed.

The categories are still missing though.
Second question, when changing the status from a theme from published, to draft, all pre-settings disappear.
How do I get them back?

As far as I could see, that was the only way to activate a theme.

#41951

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Pascale replied the topic: How to go from free to pro?

Sorry, found the reset button. :-)

Silly me!

The category issue still remains though.

#41953

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Pascale replied the topic: How to go from free to pro?

Hello,

As I seem to prefer the default theme of which I wanted only to change the colors, I chose for default.
Reset the theme default settings and adjusted the color-scheme.

Nothing shows though, by which I mean that the categories and the texts are there, but not the frames, arrows or anything else. It work perfectly with the free version, but not with the pro.

#41957

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Pascale replied the topic: How to go from free to pro?

Never mind the styling. I went back to installing the free version and adapted the colors in the css file. Style-wise it looks exactly as I want it to look.

Would still appreciate your help with the disappeared categories. Just to be clear, the categories are still in the back-end, they just don't show front end.

#41969

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Support replied the topic: How to go from free to pro?

Dear Pascale,

Perhaps theme settings were not applying properly on your website. We can take a look at that problem as well, if you would like us to do so.

As for the category issue, could you please open a support ticket by sending an e-mail to [email protected] and giving temporary admin access to your website? Our developers will check the issue and provide a solution as soon as possible.

Also please include the URL to this forum topic in your message.
Thank you!


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#41991

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Support replied the topic: How to go from free to pro?

Dear Pascale,

Looks like you simply forgot to mention these categories in shortcode options. We have selected them and now they appear on your FAQ frontend.

Thank you!


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#42045

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