Cannot update theme in FAQ WD

Linda Johansen created the topic: Cannot update theme in FAQ WD

Hi
I just purchaesd the pro version and have installed the plug in, entered categories and questions, embedded in a page... but it is not possible to change the theme.
No matter what I do, the theme will not change and I am stuck with the default version.
(I have emptied the cache.)



Please help :-)

Linda

#37969

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Support replied the topic: Cannot update theme in FAQ WD

Dear Linda,

Thanks for letting us know about this problem. I will gladly help you to resolve it!

If you have a caching plugin, please make sure to clear that one as well. In case you did, please send an e-mail to [email protected], giving temporary admin access to your website. We will check the issue and provide a solution as soon as possible.

Please mention the link to this forum topic in your e-mail.
Thank you!


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#37983

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Linda Johansen replied the topic: Cannot update theme in FAQ WD

Hi!

Ok, I will do so.

Thanks so much :-)

#38009

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Support replied the topic: Cannot update theme in FAQ WD

Dear Linda,

Thank you for sending the e-mail!
We will review the support ticket and respond to you soon.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#38039

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Tim Russell replied the topic: Cannot update theme in FAQ WD

What is the point of this forum if you don't publicly display answers? I have exactly the same issue. I just upgraded to Paid version so I can change theme. I can see "Themes" - Orange Red etc - but there is no indication how I actually apply a theme to my FAQ, neither here, nor your very brief user manual, nor here on this forum!

#74949

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Tim Russell replied the topic: Cannot update theme in FAQ WD

PS I've also edited the colours on the Default theme, on the assumption this is the one that is applied to my FAQ (it's impossible to know which theme is actually applied), but this has no effect whatsoever.

#74951

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Agapi G. replied the topic: Cannot update theme in FAQ WD

Hello Tim! Thank you for posting your question.

Please note, that this topic indicates, that there was a problem of editing FAQ WD themes. This usually happens if you have cache plugins activated.

As for your question, themes are being to FAQs, when you publish them on a WordPress page or post. Please check the screenshot I have attached to this post. When you click the small question button from your post editor, this popup will appear.

Hope this helps.
Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#74995
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Alex King-Harris replied the topic: Cannot update theme in FAQ WD

No luck on this... I don't see the 'small question button' from my post editor - that popup is nowhere to be found.

RUnning wordpress v 4.7.2 and just upgraded to WD Faq Pro - I can edit the themes but there's no easy way to apply a theme to my FAQ's

#84037

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Agapi G. replied the topic: Cannot update theme in FAQ WD

Hello Alex!

We are very sorry for the inconvenience.

The icon is not showing because of a conflict on dashboard perhaps. Could we take a look at it from WordPress admin panel of your website? Our development team will figure out a solution as soon as possible.

Please send the login details using the contact form on this page . Also make sure to include the link to this forum thread in your message.

Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#84075

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