Page url not working

Michael created the topic: Page url not working

Hello -- I am getting an error message (see attached) when attempting to save a new feed. The page URL is www.facebook.com/theoriginaldogwalkingcompany but I am getting an error.

This is my page URL so not sure what to do. I need assistance soon please. Thank you for your time.

#84431
Attachments:

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Page url not working

Hello Michael!

Thank you for posting about this error!

Please note, that your page is not public. I tried to open the page without logging in to Facebook, but as you can see in the screenshot below, it did not open. So make sure to make the page public.

Also, there might be Country Restrictions, that are causing the issue. You can switch them off from Page Settings > General > Country Restrictions option.

Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#84517
Attachments:

Please Log in or Create an account to join the conversation.


Michael replied the topic: Page url not working

Hello -- I did not see your screenshot; however, I attached my own showing that this page is visible to everyone so I am very confused here.
Please advise at your earliest convenience.

Thank you.

#84551
Attachments:

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Page url not working

Hello Michael!

Looks like the screenshot did not get through. I have re-attached it to my previous post, please check. Make sure your page is accessible from outside of Facebook, since it requires to login in order to view the page.

Thank you! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#84611

Please Log in or Create an account to join the conversation.


Michael replied the topic: Page url not working

Thanks for resending the screenshot. I see your point but as you see in the settings it says it is visible to everyone so how do I fix this?

#84651

Please Log in or Create an account to join the conversation.


Michael replied the topic: Page url not working

Okay, I fixed this. It happened to be I needed to change the age restrictions.

Thank you for your time.

#84655
The following user(s) said Thank You: Agapi G.

Please Log in or Create an account to join the conversation.


Michael replied the topic: Page url not working

I have one more question. How long should it take for a post to feed into the site. I have been waiting a while. Also, I have it to pull in only 1 post but it is showing 2.

Thank you for your help.

#84665

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Page url not working

Hello Michael!

That's wonderful! We are so glad to know the problem is fixed now.

Regarding to your question about updating the feed, it should be refreshed based on Feed autoupdate interval setting on Facebook Feed WD > Options page. Could you please check its value? Try to set it to 20 minutes, for instance.

Let us know if this works.
Thanks! Enjoy the weekend!


Kind regards,
Agapi G.
Web-Dorado team
#84713

Please Log in or Create an account to join the conversation.


Time to create page: 0.408 seconds
Powered by Kunena Forum

WORLD-CLASS SUPPORT

We are here for you every step of the way. Turn to our support with any questions you might have about our products and services. Our experienced customer care team is available to help you as fast as we possibly can.

Contact us