cannot add app id or add a feed without any error

Magnus Hinzke created the topic: cannot add app id or add a feed without any error

Hi!

I justed installed the pro Version and I cannot get it to work.

If I add an app id and secret the fields get empty after I hit "save".

If I want to add a feed of a page, I fill in all fields but if I hit "save" or "apply" nothing is happenig. If I enter a wrong Facebook URL I egt an error.

I reinstalled the plugin a few times, but nothing changed.



#75533
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Agapi G. replied the topic: cannot add app id or add a feed without any error

Hi Magnus! Thank you for letting us know about this issue!

Could you please contact our team using this form, and let us check the problem? Please send temporary admin access credentials. We will take a look and provide a solution to the issue as soon as possible.

Also please make sure to indicate the URL to this forum topic in your message.
Thanks a lot! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#75601

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Agapi G. replied the topic: cannot add app id or add a feed without any error

Hi Magnus!

Looks like we rushed a little. Our developers have found the cause of this issue. Turns out CURL PHP extension is not enabled on your website, that's why the App ID and App Secret keys are not being saved.

Could you please contact your hosting provider and ask them to enable CURL PHP?
Thank you! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#75793

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