Hi,
When I create a new feed not using existing access token, I get the following error :
error : An access token is required to request this resource.

Both app ID and secret key are configured on options tab

Page URL : www.facebook.com/aixlesbains.info-302310203299105

FB app parameters are working fine with another FB plugin for WP (facebook wall and social integration)

Thanks in advance for your help

Hello Pierre! Thank you for letting us know about this issue!

Could we please take a look at it from your website admin area? Please give us temporary WordPress Administrator access to your site. Our development team will check the problem and figure out a solution as soon as possible.

You can send the login info to [email protected], make sure to also mention the link to this forum thread in your email.

Thanks in advance! Have a great day!

Hi,

I'm afraid I can't give you an admin access to our site. As it will potentially give you an unrestricted access to private and confidential data.

If you need some technical data on our wordpress configuration, please let me know.

Pierre

Hi Pierre!

In that case could you please try one thing? I am guessing you don't have any feeds set up yet. If that is so, could you please click on Facebook Feed WD > Uninstall menu item and uninstall the plugin?

This will delete all the databases of Facebook Feed WD from MySQL database of your website. Afterwards download the latest version and install it on your website after deactivating and deleting current.

Then add your Facebook App parameters and create the feed again. Let me know if this solves the problem.
Thank you! Have a wonderful day!

Hi,
Thank you for your answer, but this doesn't solve the problem
Pierre

Hey Pierre!

In that case could we please have a TeamViewer session and take a look at the problem remotely from your site?

If you'd like to have a screen share session, please contact our team by email ([email protected]) and mention the link to this forum thread in your e-mail.

We will arrange a meeting.
Thank you! Have a nice start of the week!

Hi,
Fine. Let's do this.
Thanks
Pierre

Hey Frank!

Awesome, we'll have a screen share meeting then. We've received your support ticket and I responded to you with further information.

Thank you! Have a great day!