Fb-post doesn't appear

Ivan Bogardi created the topic: Fb-post doesn't appear

The left column on varosvedo.hu/forum-2/ presents the fb-group
www.facebook.com/groups/1000379423378703...nk/1021834354566543/ . The last post shows only the name (Enikő) but not her comment. What happened?

#63369

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Agapi G. replied the topic: Fb-post doesn't appear

Hi again Ivan! Thank you for letting us know about this issue!

Let me ask our development team to take a look at this problem real quick. We've got temporary access from your previous support ticket.

I'll make sure to let you know as soon as I hear back from them.
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#63393

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Ivan Bogardi replied the topic: Fb-post doesn't appear

I am waiting this real quick trouble-shooting... The commenter beleives, that it is some kind of discrimination against her, it is really embarrassing. :(
There are more photos in this comment. Is it possible, that ffwd can show only comments with 1 photo?

#63419

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Agapi G. replied the topic: Fb-post doesn't appear

Hello Ivan!

I'm sure it is not a discrimination, you can assure her, that it is a technical glitch. We'll fix it for you very soon. And also let me check if it would be possible to have only one image and the post comments.

Thank you! Have an amazing day!


Kind regards,
Agapi G.
Web-Dorado team
#63457

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Ivan Bogardi replied the topic: Fb-post doesn't appear

Yes, I know that it is not any discrimination, but it is difficult to explain for the commenter....

#63477

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Agapi G. replied the topic: Fb-post doesn't appear

Hi Ivan!

That's understandable from their point of view, of course. I have asked our development team to resolve this issue urgently, hope they will finish working within a couple of hours.

Thank you! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#63491

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Agapi G. replied the topic: Fb-post doesn't appear

Hello Ivan!

Our development team has check the issue you are facing. It turns out, that Facebook does not give any information about that post for the plugin to display.

Unfortunately we are not able to do anything about this. Could you please ask the user to try to post again?
Thanks!


Kind regards,
Agapi G.
Web-Dorado team
#63645

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Ivan Bogardi replied the topic: Fb-post doesn't appear

I submited the same post: www.facebook.com/photo.php?fbid=14069269...07359&type=3&theater
It is the same result in varosvedo.hu.

#64369

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Agapi G. replied the topic: Fb-post doesn't appear

Hi Ivan!

I have discussed this issue further with our development team.

They tried to bring group posts, as you did, and when a post was shared from a user profile, Facebook did not get the data.

This happened even when they added the access token of their profile to Facebook Feed WD. Researching further they found, that Facebook API does not give this information, unfortunately. You can try sharing the post from a page, rather than a user profile.

Thank you! Have a fun Friday!


Kind regards,
Agapi G.
Web-Dorado team
#64423

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Ivan Bogardi replied the topic: Fb-post doesn't appear

Now I deleted ,my own copy of Enikő's post, because it was only a test and unnecessary repeating of the same post wtih the same error. It disappeared from the fb-group, but not from the varosvedo.hu. :huh: How can I delete it from the wp-page too? It is my post 2016.07.14, beginning with "Kodak István...."

#64478

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Agapi G. replied the topic: Fb-post doesn't appear

Good afternoon, Ivan!

That's strange, looks like Facebook is still giving access to it via its API.
Are you sure you didn't just hide it, but deleted it permanently? Please double-check and let me know.

Thanks in advance! Have a great weekend!


Kind regards,
Agapi G.
Web-Dorado team
#64508

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Ivan Bogardi replied the topic: Fb-post doesn't appear

I cannot see any track of it in the activity-list, or what it called in English. Neither about the publishing, nor about the deleting. Is there any other way to check this?

#64516

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Ivan Bogardi replied the topic: Fb-post doesn't appear

Now it happened again with the same commenter. See Enikős comment 2016.07.16. It is embarrassing.

#64566

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Agapi G. replied the topic: Fb-post doesn't appear

Hey Ivan!

Could you please try setting Add new ones remove old option for Update setting? In case this doesn't work, please let me know, we'll need to check the code then.

Thank you! Have a peaceful week!


Kind regards,
Agapi G.
Web-Dorado team
#64642

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Ivan Bogardi replied the topic: Fb-post doesn't appear

Sorry, I don't understand what I could do. Would you please explain step by step or do everything self.

#64708

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Agapi G. replied the topic: Fb-post doesn't appear

Hey Ivan!

Please check the screenshot I have attached to this post. I have highlighted the option I mentioned in my previous post. Try that and let me know if it works.

Thank you! Have a nice day!


Kind regards,
Agapi G.
Web-Dorado team
#64734
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Ivan Bogardi replied the topic: Fb-post doesn't appear

I did as you told me, but it doesn't work.

#64806

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Agapi G. replied the topic: Fb-post doesn't appear

Hi Ivan!

In that case let me ask our development team to take a look at this problem. We have temporary admin access to your website from your previous support requests.

I'll make sure to keep you informed about the results as soon as our developers fix the issue.
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#64828

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Agapi G. replied the topic: Fb-post doesn't appear

Hi Ivan!

Looks like there is a problem in Facebook Feed WD regarding feed updating. And the problem you're facing is a result of that.

Our development team is currently working on this problem. They will resolve it soon and release an updated version. Please install it when it comes out.

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#64860

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