Amending form but does not save

Rick created the topic: Amending form but does not save

I am editing an existing form but sometimes when clicking 'Apply' or 'Save' I am returned to the list of available forms and when I look at the form just edited the changes have not been carried through. Frustratingly it does not happen all the time, I have been successful in changing the form previously. I am using the trial version.

#68612

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Agapi G. replied the topic: Amending form but does not save

Hello Rick! Thanks for letting us know about this issue!

Do you have a cache plugin installed to your website? It might be conflicting with Contact Form Builder. If you do, please try deactivating and then working on the forms.

Otherwise please give us (to [email protected]) temproary WordPress Administrator access to your website. Our development team will take a look at the problem ASAP and provide a solution.

Make sure to mention the link to this forum thread in your e-mail.
Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#68672

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Rick replied the topic: Amending form but does not save

Hello people, we have given you admin access our site www.tenquarter.org . I am trying to edit the form 'Joining' Best wishes, Rick

#69048

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Agapi G. replied the topic: Amending form but does not save

Thank you, Rick!

I have found the message with our account information. I'll assign your support ticket to our development team, so they can start working on the problem.

Thanks! Hope you are having a great weekend!


Kind regards,
Agapi G.
Web-Dorado team
#69122

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Agapi G. replied the topic: Amending form but does not save

Hey Rick!

I just set the password for our account, but looks like you as an administrator need to confirm, so we can log in. Could you please do that and let me know?

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#69178

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Rick replied the topic: Amending form but does not save

I have authenticated. Best wishes, Rick

#69180

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Agapi G. replied the topic: Amending form but does not save

Awesome, Rick, thank you!

I assigned your ticket to one of our developers. The issue will be taken care of soon.
Have a great start of the week!


Kind regards,
Agapi G.
Web-Dorado team
#69244

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Agapi G. replied the topic: Amending form but does not save

Hello Rick!

Please note, that our development team does not have access to edit plugins with this user account. Could you please enable this editing or alternatively give us temporary FTP access to your website?

You can send the credentials to [email protected]
Thanks in advance! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#69376

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Rick replied the topic: Amending form but does not save

Information emailed as requested. Rick

#69404

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Agapi G. replied the topic: Amending form but does not save

Thanks a lot, Rick!

I have reviewed it and sent you a response regarding the FTP account. We'll be waiting for your email.
Thank you in advance!


Kind regards,
Agapi G.
Web-Dorado team
#69422

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