We have a contact form builder using WordPress. After a visitor submits the form, e-mail is generated to the user thanking them for their submission. However, the e-mail to the admin is NOT working. Nothing is in the SPAM folder or inbox. Any suggestions?

EDIT: We also have the TO: and FROM: for the admin e-mail using an address the same as the domain.

Hello Adam! Thanks for informing us about this problem!

Could you please give us temporary WordPress Administrator access to your website? Our development team will take a look at mailing issue as soon as possible and figure out a solution.

Kindly send the access information to [email protected], mentioning this forum thread link in your e-mail as a reference.

Thanks in advance!

Thank you Agapi! E-mail sent!

Thanks Adam!

Your support ticket is being processed. The developers will take a look at the issue soon and provide a solution. I'll keep you posted about the results.

Cheers!

Hello Adam!

Our development team found out what is causing the issue. Looks like your website admin generally does not send e-mails. Our developers simply tested to see if the site sends mails, but it failed the test.

You might ask, why is the user e-mail being sent in that case. Please be informed, that this e-mail is being sent from one specific e-mail address, which is the following: [email protected]. And it seems to be a hosting account-related address.

Luckily this problem can be quickly resolved by your hosting provider. Most probably Sendmail is not enabled there. Could you please contact them and ask them to take a look?

Thank you, have a fun Friday!