Mandatory fields don't work

Francois created the topic: Mandatory fields don't work

Hi,
I am new to Contact Form Builder and have a little problem.
I have 2 required fields in my form.
Problem is when I am testing my form, even if I leave it totally blank when I submit it, it is like everything is fine :
- I am redirected to my "thank you" page
- and I am receiving a notification email
- the page "submissions" in Wordpress dashboard shows a blank entry.

The "required" option of the fields is ticked.
I am using Recaptcha

#44905

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Agapi G. replied the topic: Mandatory fields don't work

Dear Francois,

Thanks for keeping us posted about this problem!

Looks like some Javascript code is not being executed properly. Could you please e-mail us at [email protected], so our developers can check the problem? Please give temporary admin access to your site and our experts will provide a solution to the issue as soon as possible.

Please include the URL to this forum topic in your e-mail.
Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#44981

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Francois replied the topic: Mandatory fields don't work

Hi,

I have sent an email 3 days ago, but still have no answer.
Is there a chance I could be helped or should I find another plugin ?
I am ready to buy the commercial version but only if I can make this one work !


Thanks in advance for your answer !

#45697

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Agapi G. replied the topic: Mandatory fields don't work

Dear Francois,

Could you please check the spam folder of your inbox? I did respond to you a couple of days ago, supposedly you did not receive it, or it got filtered to spam.

Here's what I wrote:

Dear François,

Thank you for opening a support ticket!

The problem is, that we are not very sure why the problem occurs on your website. This could be a conflict with another plugin, or your website theme. We understand your worries about giving temporary admin access, however in any case, we really want to see you among our satisfied customers.

Please be informed, that these issues are unique on each website. In order to fix the issue we need to take a look at the code of the plugin. That is why we need admin access.

Here is our privacy statement: web-dorado.com/web-dorado-privacy-statement.html
You can create a temporary admin account with temporary credentials, and after we make the changes you can freely delete the account.

Thanks in advance!


Let me know when you check the spam folder.
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#45751

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