Contact form submission always ends up in spam fol

Rebecca created the topic: Contact form submission always ends up in spam fol

Hi there,

We've used your plugin on my friends website www.newforestholidaycottages.com/

It was working great. However, in the last few weeks all the submissions seem to be ending up in spam?
The email service is google apps. I attach a screenshot of a forward example that ended up in my friends spam.



How can we prevent this from continually happening please?

Thanks,
Rebecca

#41959
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Support replied the topic: Contact form submission always ends up in spam fol

Dear Rebecca,

Form Maker generates these mails with PHP mail. So Gmail might be detecting it as an automated message and listing as spam.

You can suggest your friend to move to inbox a few messages and they will gradually start coming to the main folder instead of Spam.

Thank you!


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#42005

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georg andersen replied the topic: Contact form submission always ends up in spam fol

Hi
I am using the forms for a booking system, where it is many different and new people that are submitting.
During the last weeks the reply to these people are all marked as spam regardless the mailsystem.
The head of the mail looks like this " ***SPAM*** Topic "
Any solution to avoid this?



best regards
georg andersen

#43371
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Agapi G. replied the topic: Contact form submission always ends up in spam fol

Dear Georg,

Thanks a lot for reporting this problem to us.

Could you please let us know what e-mail provider do you use? Do you have a mail client software, which retrieves your mails, e.g. MS Outlook?

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#43401

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georg andersen replied the topic: Contact form submission always ends up in spam fol

We are using
unoeuro.com

mail
www.unoeuro.com/services/webmail.php

#43421

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Agapi G. replied the topic: Contact form submission always ends up in spam fol

Dear Georg,

Please take a note, that most hosting providers as well as mail servers identify PHP-generated e-mails as spam. Please try to move the submission e-mails from spam folder a few times, it might start to keep them in inbox primary folder afterwards.

Also if your webmail has whitelisting option, please add the e-mail address these mails are being sent from.
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#43443

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