Email to Administrator(s) not received

Bill created the topic: Email to Administrator(s) not received

We are not receiving the emails when the form is sent. Help?

#40375

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Support replied the topic: Email to Administrator(s) not received

Dear Bill,

We will surely help you out with this problem!
Could you please try the following solution? Go to Form Options > Email Options of your form and see which option is defined for Mailer setting.

If it is set to wp_mail() function, please switch to PHP mail() and vice versa.
Let us know if this helps.
Thank you!


Best regards,
Web-Dorado team


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#40443

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eluri replied the topic: Email to Administrator(s) not received

Even i am having the same issue email to admin not working. email to user is working.

I have tried changing the mailer option with WP and PHP

#58035

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Agapi G. replied the topic: Email to Administrator(s) not received

Hello Eluri!

Thank you for letting us know about this problem!

Could you please check a few things regarding mailing?
- Firstly please make sure e-mails are not sent to spam or junk folder.
- Test with another e-mail address as From E-mail option, preferably hosted on the same domain as your site,
- Perhaps sendmail is disabled on your website, please contact your hosting provider and ask them to check this out.

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#58091

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Agapi G. replied the topic: Email to Administrator(s) not received

Dear Eluri,

I am happy to inform you, that our development team has resolved the problem on your website! They did not make any major changes, just set the Mailer function from wp_mail() to PHP mail().

Could you please check the mailing functionality and confirm, that it is working properly now?
Thanks!


Kind regards,
Agapi G.
Web-Dorado team
#58393

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