Email from fields are in quotation marks

James created the topic: Email from fields are in quotation marks

Hi there
I've noticed emails from my form (both to the admin, and confirmations to the user) show the From Name in quotation marks. For example, in the Email Options page, I have set both From Name fields as My Website Name. However, emails received from the form show up as from 'My Website Name'.

Is there a way to remove the quotation marks from the From Name?

Thanks
James

#39193

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Support replied the topic: Email from fields are in quotation marks

Dear James,

Could you please let us know which e-mail provider do you use? Also please give us the link to your form, which has e-mail to user enabled, so we can test this.

Thank you!


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#39233

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James replied the topic: Email from fields are in quotation marks

Thanks for your reply.
The form is currently at the bottom of this page - e67.5d2.myftpupload.com/contact-us/
The admin emails are going to an exchange account, accessed through Outlook 2010. I've also tried sending the user confirmation emails to outlook.com accounts and they look the same.
I've attached an image of how the emails look in our admin inbox (top) and the confirmation in the user's inbox (bottom).
Thanks for your help. Please let me know if you need any more info.

#39267
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Support replied the topic: Email from fields are in quotation marks

Dear James,

In that case, could you please send an e-mail to [email protected], and give temporary admin access to your website? We will check the problem and provide a solution as soon as possible.

Also make sure to mention the link to this forum topic in your e-mail.
Thank you!


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#39291
The following user(s) said Thank You: James

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James replied the topic: Email from fields are in quotation marks

Thanks for your help on this.
I contacted support via email and they've confirmed this is an Outlook specific issue - rather than an issue with the plugin.

#39379
The following user(s) said Thank You: Support

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Support replied the topic: Email from fields are in quotation marks

Dear James,

We are glad the problem was figured out on your website! Please feel free to contact our support team any time you have questions about our products. We'll be happy to assist!

Thank you!


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#39399

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