Contact form is not sending e-mail to subscriber

Rick F.T.M. van Diem created the topic: Contact form is not sending e-mail to subscriber

I enabled the option to send a e-mail to the subscriber of the contact form. So they receive a email that indicates when i'm gonna contact them. But no one recieves that email.
I do receive the emails from my contact form.
Help!!!

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Support replied the topic: Contact form is not sending e-mail to subscriber

Dear Rick,

As we understand, the submitter of your form does not receive the notification e-mail. If we're correct, please contact us to [email protected] and provide temporary admin access to your website. We'll fix the problem on your product as soon as possible.

Please indicate the full link to your forum post in the e-mail subject.
Thank you.


Best regards,
Web-Dorado team


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#27008

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Rick F.T.M. van Diem replied the topic: Contact form is not sending e-mail to subscriber

mail is send you have access as admin

#27009

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Support replied the topic: Contact form is not sending e-mail to subscriber

Dear Rick,

Thank you, we will respond to you shortly.


Best regards,
Web-Dorado team


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#27010

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michael ali replied the topic: Contact form is not sending e-mail to subscriber

hello,

We have tried everything that we have read on the forums but still we are not able to get the emails, can someone assist us with this please?

#27035

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Support replied the topic: Contact form is not sending e-mail to subscriber

Dear Michael,

We surely can. Could you please contact us to [email protected] and provide temporary admin access to your website? We'll fix the problem on your product as soon as possible.

Please mention the full link to your forum post in the e-mail subject.
Thank you.


Best regards,
Web-Dorado team


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#27037
The following user(s) said Thank You: michael ali

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michael ali replied the topic: Contact form is not sending e-mail to subscriber

we were able to get it to work, our host was able to help us fix this. Thank you for your quick responce! :)

#27058

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Support replied the topic: Contact form is not sending e-mail to subscriber

Dear Michael,

We are glad the problem on your website was solved. Please feel free to let us know in case you'll have further help from us.
Thank you.


Best regards,
Web-Dorado team


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#27069

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Victor Hernandez replied the topic: Contact form is not sending e-mail to subscriber

I am having the same issue here and even when I click the "Send email to submitter" box no email goes to the submitter. The box actually becomes unchecked when I save the form.

How do I fix this?

Please help...

Victor Hernandez

#33025

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Support replied the topic: Contact form is not sending e-mail to subscriber

Dear Victor,

Please make sure to check the checkbox when filling out the form. Could you give us its link so we can test the problem?

Thank you.


Best regards,
Web-Dorado team


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#33063

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michael ali replied the topic: Contact form is not sending e-mail to subscriber

Information sent, sorry for the late reply/

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Support replied the topic: Contact form is not sending e-mail to subscriber

Dear Michael,

Thank you for sending admin access details!

I have forwarded them to our developers. They will check the problem and provide a fix as soon as possible.


Best regards,
Web-Dorado team


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Support replied the topic: Contact form is not sending e-mail to subscriber

Dear Michael,

I am happy to let you know, that our developers have found the reason of this problem. It turns out, that there is a limitation on your website server, that does not let e-mails to be sent. Could you please contact your hosting provider and ask them to take a look?

Thank you!


Best regards,
Web-Dorado team


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#41811

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