FAQ placement on a web page

Barry Mossman created the topic: FAQ placement on a web page

Is there a way that I can control where your FAQ displays on a page?

It seems to display at the top of the page regardless of where I put it.

If this as designed it is a pity because it reduces the general applicability of your excellent widget.

eg. If I have a page which contains a lot of information. I could simplify the page by initially hiding some of the advanced material inside one of your "questions". The page would be simplified as the question would initially be collapsed, and only people wanting to read the advanced material would expand it.

This would simplify the page to general users, and look good, as it would have the same look and feel that I have in my FAQ page.

It would also allow me to place specific "questions" in pages where they are relevant, as well as in my FAQ page

It would be nice if I could:
* control the placement your widget
* be able to request a FAQ|Category or FAQ|Category|Question, rather than just a FAQ.

#13873

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Support replied the topic: FAQ placement on a web page

Dear Barry,

You can place the shortcode of the FAQ wherever you want in the page. Can you please tell us your issue more detailed ? Can you please give us a link to your page and tell us where exactly you want to place it ?


Best regards,
Web-Dorado team


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#13880

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Barry Mossman replied the topic: FAQ placement on a web page

I'm not talking about where I place the short code.

I was meaning where the "questions" appear on the rendered page. They always appear at the top of the page.

Example

This on the top. Would like this to display above the  FAQ.

[Spider_FAQ id=3 ]

This should display under the FAQ.

 

The FAQ is always rendered at the top of the page
ie. above both text lines.


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#13883

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Support replied the topic: FAQ placement on a web page

Dear Barry,

Are you sure that you have inserted the shortcode between two text lines? Could you please give us (to [email protected]) admin access to your site, by indicating the forum post link in your email subject. We'll look into your issue as soon as possible.


Best regards,
Web-Dorado team


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Wordpress plugins ,
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#13884

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Barry Mossman replied the topic: FAQ placement on a web page

Yes, I am sure.

I have emailed you the info that you have requested.

Thanks for looking at it for me.

#13886

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Support replied the topic: FAQ placement on a web page

Dear Barry,

We will look into your issue and contact you as soon as possible.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#13889

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Barry Mossman replied the topic: FAQ placement on a web page

Great. That looks better. :)
What a quick response!
What did you do?

Is there any way that I can reduce the large blank vertical space between the FAQ and the following text line on the page? Will I have any control over this when I move to the paid version of Spider FAQ?

The large blank gap will detract a little from my plan to use spider questions in-line to simplify pages. See my Prerequisites page. Following your change I moved a sample question in-line there to where I would like to have one.

The large blank gap between the collapsed "question" and the rest of the page looks unnatural, and could cause someone to not notice that there is following material.

#13896

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Support replied the topic: FAQ placement on a web page

Dear Barry,

Done. Please check it.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#13899

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Barry Mossman replied the topic: FAQ placement on a web page

Thanks! It all looks great now.

Your support is 1st class.

#13901

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Support replied the topic: FAQ placement on a web page

Dear Barry,

If you really appreciate our work, please find a couple of minutes to leave a review on WordPress FAQ reviews page. Here is the link.
wordpress.org/support/view/plugin-reviews/spider-faq Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#13912

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Karen Vega Montoya replied the topic: FAQ placement on a web page

Hi:

I have the very same problem: no matter where I put the shortcode, the FAQ is rendered on top.
Could you please explain how you fixed it?

Best,
Francisco

#14539

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Support replied the topic: FAQ placement on a web page

Dear Karen,

This issue is mostly caused by the theme the users use. Could you please also give us (to [email protected]) admin access to your site, by indicating the forum post link in your email subject. We'll try to fix the problem as soon as possible.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#14547

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Andre Roodt replied the topic: FAQ placement on a web page

Hi Support,
I also have this same issue.
Can you please post the solution.

#15170

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Support replied the topic: FAQ placement on a web page

Dear customer,

Unfortunately the issue is mainly connected with the theme you use, hence we can't post a general solution. Can you please give us (to [email protected]) admin access to your site, by indicating the forum post link in your email subject. We'll try to fix the problem for you too as soon as possible


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#15171

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Mr.T replied the topic: FAQ placement on a web page

dear support, it seems you know where the issue in the different themes are and thus you should be able to give general description on what is going on!!
Personally i do not like giving some strangers admin rights no matter what!!


>>> happiness is a cold day in hell
#45179

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Agapi G. replied the topic: FAQ placement on a web page

Dear Simon,

Unfortunately, these type of problems are usually conflicts with website themes. So a general solution is hard to come up to, since different themes have different code.

As for the issue you are facing, could you please give the link to your FAQ page, so we can have a closer look at the problem?

Thanks in advance!


Kind regards,
Agapi G.
Web-Dorado team
#45211

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