reCAPTCHA : Error message in Form Maker Pro

Sylvain created the topic: reCAPTCHA : Error message in Form Maker Pro

Hi,

We use Form Maker Pro (version 2.7.56) and when creating a new form we can insert either a Simple, arithmetic or reCAPTCHA.

After selecting reCAPTCHA we insert the Public and Private keys previously obtained. So far so good.

We are able to complete our form, click on the "I'm not a robot" button then select the pictures as requested. The issue is when we validate our choice that we receive the following error message : "Error, Security code incorrect"

If we go back and put the Simple or Arithmetic Captcha we have no issues, but to receive complaints stating that the Captcha image is too small. But that's another story.

Thanks!

#86459

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Agapi G. replied the topic: reCAPTCHA : Error message in Form Maker Pro

Hello Sylvain!

Thank you for letting us know about this problem!

May we check it from WordPress admin dashboard of your website? Our development team will provide a solution to the problem as soon as possible. You can send the access information using the contact form on this page.

Also make sure to indicate the link to this forum thread in your message.
Thanks in advance! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#86499

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Sylvain replied the topic: reCAPTCHA : Error message in Form Maker Pro

We made the changes as suggested by your team, but Still doesn't work.

Thanks!

#89967

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Anoush replied the topic: reCAPTCHA : Error message in Form Maker Pro

Dear Syvain,

Thanks for getting back to us!

Could you please remind us the submitted ticket number?

Thanks again.

#89987

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