Save, Cancel, buttons don`t work

Robin-Masters created the topic: Save, Cancel, buttons don`t work

Greetings,

i did an update of my Joomla Installation from "3.3.6" to Joomla!-Version 3.4.8
Now i can`t create a new question in Spider FAQ...??

DOM Explorer of my Internet Explorers says:
"console.log(document.getElementById("adminForm"));
undefined"

File: core.js, line: 1, column: 211

Any solutions?

#49065

Please Log in or Create an account to join the conversation.


Jon Brown replied the topic: Save, Cancel, buttons don`t work

- emtpy your browser cache
- empty the joomla cache
- empty the joomla admin cache folder (except for the index.html) /administrator/cache/
- completely shutdown restart your browser.

if that does not work you might have a 3rd party extension running in the admin that you installed causing a javascript error. disable them and see what happens.

#49089

Please Log in or Create an account to join the conversation.


Robin-Masters replied the topic: Save, Cancel, buttons don`t work

Jon Brown wrote: - emtpy your browser cache
- empty the joomla cache
- empty the joomla admin cache folder (except for the index.html) /administrator/cache/
- completely shutdown restart your browser.

if that does not work you might have a 3rd party extension running in the admin that you installed causing a javascript error. disable them and see what happens.


I did this all and buttons still don`t work in spider faq. (if i create a question or categories)
My only third party extension ist Spider FAQ...(besides Joomla default extensions) ;-)

I tried this with Firefox and Internet Explorer on several PC`s. In Joomla admin cache folder exists only the index.html. I also empty the joomla Cache.

#49117

Please Log in or Create an account to join the conversation.


Jon Brown replied the topic: Save, Cancel, buttons don`t work

This probably doesnt help you much, but it is running on my Joomla 3.4.8

but

- what PHP version are you running?
- are you using the lite version?
- what version number is it?
- do the Save, Cancel, buttons work else where in joomla?
- are you using the default admin template?

try

- disabling your wysiwyg
- checking for extension updates (make sure you purge)
- double check for 3rd party plugins
- try a different admin template
- do a fresh installation of joomla 3.4.8 and see if spdierfaq works in that straight away.

The issue you described could be linked to a failed upgrade, so also try:

- uploading and overwriting the joomla installation files with a fresh copy (make sure you have a backup)
- revert to a backup and try again.

#49127

Please Log in or Create an account to join the conversation.


Robin-Masters replied the topic: Save, Cancel, buttons don`t work

- what PHP version are you running? = PHP Version 5.5.9
- are you using the lite version? = No (i bought it a year ago)
- what version number is it? = runs on Ubuntu 14.04 with Apache2 and MySQL5.5 (where i can see the Spider faq Version?)
- do the Save, Cancel, buttons work else where in joomla? = yes
- are you using the default admin template? = yes

i will check this out... thx up to here

#49149

Please Log in or Create an account to join the conversation.


Jon Brown replied the topic: Save, Cancel, buttons don`t work

I am running the lite version. Give that a try if you can to see if that works.

you can see the spider fact version by going to extensions/manager and search for spider faq, there should be a version number next to it

I am running on php 5.4.45, i dont know if that would cause an issue but it is possible.

let me know and i will have another think

#49153

Please Log in or Create an account to join the conversation.


Robin-Masters replied the topic: Save, Cancel, buttons don`t work

Jon Brown wrote: I am running the lite version. Give that a try if you can to see if that works.

you can see the spider fact version by going to extensions/manager and search for spider faq, there should be a version number next to it

I am running on php 5.4.45, i dont know if that would cause an issue but it is possible.

let me know and i will have another think


Spider FAQ Version is 1.2

#49165

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Save, Cancel, buttons don`t work

Dear Robin and Jon,

Please be informed, that the problem of save and close buttons had come up after Joomla latest version updates.

And since Spider FAQ 1.2 is an older version, the fix to this issue is not included in it. Please update the product to Spider FAQ 1.3.1 and the problem will be resolved on your websites.

Make sure to install the latest without uninstalling current version, so the existing FAQ data will not be lost.
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#49177

Please Log in or Create an account to join the conversation.


Robin-Masters replied the topic: Save, Cancel, buttons don`t work

Agapi G. wrote: Dear Robin and Jon,

Please be informed, that the problem of save and close buttons had come up after Joomla latest version updates.

And since Spider FAQ 1.2 is an older version, the fix to this issue is not included in it. Please update the product to Spider FAQ 1.3.1 and the problem will be resolved on your websites.

Make sure to install the latest without uninstalling current version, so the existing FAQ data will not be lost.
Thank you!


Hey Agapi G.

how can i get the update?
I have bought Spider FAQ about two or one years and have only the version from this time.

#49191

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Save, Cancel, buttons don`t work

Dear Robin,

In that case please contact us by e-mail ([email protected]) and we will send you the fixed version of Spider FAQ.

Make sure to include the URL to this forum topic in your e-mail.
Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#49247
The following user(s) said Thank You: Robin-Masters

Please Log in or Create an account to join the conversation.


Robin-Masters replied the topic: Save, Cancel, buttons don`t work

New version of Spider FAQ works now, thx.

#49677

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: Save, Cancel, buttons don`t work

Dear Robin,

You're welcome! Please feel free to let us know any time you face other problems with the extension. We'll gladly assist you with them.

Thank you!


Kind regards,
Agapi G.
Web-Dorado team
#49699

Please Log in or Create an account to join the conversation.


Time to create page: 0.244 seconds
Powered by Kunena Forum

WORLD-CLASS SUPPORT

We are here for you every step of the way. Turn to our support with any questions you might have about our products and services. Our experienced customer care team is available to help you as fast as we possibly can.

Contact us