"File cannot be moved"

Renee Phillips created the topic: "File cannot be moved"

Form has been working fine until today. After completing the form customers are getting this error message "Error: file cannot be moved". Please advise. Thank you.

#85167

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: "File cannot be moved"

Hi Renee!

We are very sorry for the inconvenience. Do you know what devices did your customers use? In any case, could you please send us the link to your form page, and give temporary WordPress administrator access to your site?

You can send this information using the contact form on this page. Also make sure to indicate the link to this forum topic in your message.

Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#85251

Please Log in or Create an account to join the conversation.


Renee Phillips replied the topic: "File cannot be moved"

I solved the problem by creating a new form.

#85285

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: "File cannot be moved"

Hello Renee!

That's great! We are glad to know the problem was quickly resolved by recreating the form. Please let us know in case the issue occurs again, and we will take a look in that case.

Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#85349

Please Log in or Create an account to join the conversation.


Renee Phillips replied the topic: "File cannot be moved"

Unfortunately, I thought we resolved the problem. However, it still exists. The page is www.manhattanarts.com/herstory-2017-entry-form/
Please take a closer look.

#85419

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: "File cannot be moved"

Hello Renee!

Thank you for the link!

We just submitted it twice, but did not get the "File cannot be moved" error. You must have received the submissions of our tests. Could you please let us know what browser do you use when you test it? We will check the form on the same environment.

Thanks! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#85487

Please Log in or Create an account to join the conversation.


Renee Phillips replied the topic: "File cannot be moved"

Thank you I received your tests and appreciate your fast response.
When asking our clients what browsers and types of devices they're using there seems to be no consistency. The problem was occurring sporadically. They also followed the jpeg size limitations. I hope it was a temporary issue that has been resolved.

Another issue: I sent you an email with attachments of two screen shots related to another problem we're having with the "email actions".
I am also attaching them here.
Thank you in advance.

#85533
Attachments:

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: "File cannot be moved"

Hey Renee!

We are glad to know the problem with Upload fields is not occurring anymore. Please notify us in case it shows up again.

As for the second problem, firstly please make sure your form has a field added from Text Input > Email field type.

But if this won't make any difference, means that this form was created with an older version of Form Maker plugin, where the setting to select a dynamic From Email value wasn't present. You need to recreate the form to have that option in this case.

Thanks! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#85591

Please Log in or Create an account to join the conversation.


Renee Phillips replied the topic: "File cannot be moved"

Thank you. Your instructions fixed the problem.

#85629

Please Log in or Create an account to join the conversation.


Agapi G. replied the topic: "File cannot be moved"

Hi again, Renee!

You are most welcome! We are happy your question is sorted out now. Please let me know in case there's anything else we can assist you with.

Could I ask you to share your rating for Form Maker on WordPress.org? We really appreciate your thoughts about the quality of the plugin, as well as suggestions on improving our customer support service.

Let me provide you the link: wordpress.org/support/plugin/form-maker/reviews/
Thank you so much! Have a wonderful day!


Kind regards,
Agapi G.
Web-Dorado team
#85643

Please Log in or Create an account to join the conversation.


Time to create page: 0.164 seconds
Powered by Kunena Forum

WORLD-CLASS SUPPORT

We are here for you every step of the way. Turn to our support with any questions you might have about our products and services. Our experienced customer care team is available to help you as fast as we possibly can.

Contact us