email confirmation to submitter is not working

onyx created the topic: email confirmation to submitter is not working

I am not able to get the email confirmation to work and actually send a confirmation to the person submitting the form i.e. a customer completes the form and receives a confirmation along with the information they entered into the fields (please see below).

#73447
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Agapi G. replied the topic: email confirmation to submitter is not working

Hello Onyx! Thank you for keeping us posted about this problem!

Could you please contact your hosting provider and check if Sendmail is enabled on your website? In case it is, please give us temporary WordPress administrator access and we will take a look at this problem as soon as possible.

You can send the login information using the contact form on this page: goo.gl/7SbEU1
Also make sure to mention the link to this forum thread in your message.

Thanks! Have a nice start of the week!


Kind regards,
Agapi G.
Web-Dorado team
#73521

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Agapi G. replied the topic: email confirmation to submitter is not working

Hey Onyx!

Our developers have tested the problem on your Form Maker. They did receive the confirmation email as a user, but the message was sent to the spam folder of their inbox.

Make sure to check the Spam folder as well when you test. The fact that the messages are filtered as spam is either because of the email provider or your web hosting. However, if you mark the messages as not spam a few times, they will start to come to your inbox.

Thank you! Have a great day!


Kind regards,
Agapi G.
Web-Dorado team
#73757

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