Hello,
I am not receiving emails that are submitted from my form. I double checked my email address, and it is correct. I even deleted and re-entered it.

The submissions are saved in the submission database, so that part of the form is working properly. Just not the email notification.

Anyone else run into this problem and find a solution?

Thanks in advance,
Stan

Hi Stan,

Thanks for your inquiry.

First of all please make sure the email is not filtered to the spam or junk email folder.
- Try using another email address (preferably one with the same domain as your site)
- Wordpress uses PHP mail. Perhaps your hosting does not have sendmail enabled. Please contact your hosting provider.
- Alternatively, you can use SMTP, which should always work.


You can use this plugin for example: wordpress.org/plugins/wp-smtp/
Setting up an external SMTP server, such as GMail should work. But GMail requires authentication.


Mailer: smtp
SMTP Authentication: yes
SMTP Security: SSL
SMTP Port: 465
SMTP Username: your gmail full address
SMTP Password: your gmail password
SMTP Host: smtp.gmail.com



Instructions for WP SMTP
Please be informed, that this could be an issue with your server. You can check this by the following way. Please install an SMTP plugin, e.g. WP SMTP ( wordpress.org/plugins/wp-smtp/ ) and send a test mail to your e-mail in its settings. If the e-mails will be sent, then the issue is within Form Maker and we will need temporary full admin access to take a look at the problem.


But if the test mail will fail being sent, then the issue is within your website's mail server and you'll need to contact your hosting provider to solve the problem.