I have created my form but when I click on Form Options I get a pop up that says "This is not a valid email address". When I click OK it allows me to go to the page with General Options, Email Options, Actions After Submission, etc, however when I click on any of the buttons, nothing happens.

Thank you

Dear Mary,

Thanks a lot for letting us know about this issue!

Could you please submit a support ticket by e-mailing us to [email protected]? Kindly grant us temporary WordPress admin access to your website. Our developers will take a look at the issue and come up with a solution as soon as possible.

Please make sure to mention this forum topic link in your e-mail.
Thank you in advance!

Thank you. I have emailed support with details

Dear Mary,

Thanks a lot! I found the details, but looks like /wp-admin and /wp-login.php are blocked from accessing from our IP address. Could you please unblock our IP address? It is the following:


Part of the message is hidden for the guests. Please log in or register to see it.


Thank you!

I have white-listed your IP but I don't believe that is the problem. You mention that you tried to login to /wp-admin and /wp-login.php

That will automatically block you. Please login to the URL I sent in the email.

Thank you.

Dear Mary,

Thanks, that worked!

I have forwarded the login details to our developers, who will check the problem and figure out a fix very soon. I'll keep you informed about the results.

Thank you!

Dear Mary,

Please be informed, that you have used quotation marks in your original form, which were causing this issue. They also damaged form structure, so we have recreated your form. Please use Condo Details2 form instead.

Thank you!

I don't recall adding any quotation marks for any reason but all is working as it should, so I appreciate what you did. Many, many thanks!

Dear Mary,

You're welcome! Please make sure to let us know any time you have questions or support requests. I'll be happy to assist you.

Also please check your e-mail, I am sending a 30% off coupon code to you, which you can use one one Web-Dorado product purchase within the next 48 hours.

Thank you!

Hi,

I am having the same problem. I am in the form options and i am unable to click on anything, i keep getting the error message 'this is not a valid email address'.

I have checked my form and i have not used any quotations.

I will send my log in details to the support email address.

I would appreciate it so much if someone could have a look and fix my form for me.

Thank you.

Laura

Hello Laura!

Thank you for submitting a support ticket for this case! We have received it, I will review it very soon and we'll provide a solution to the problem.

I'll make sure to keep you posted about the results.
Thanks! Have a great day!

Hi Laura!

I am gladly informing you, that the problem regarding invalid email address message has been resolved! Looks like a number was accidentally added to Email From and Reply to options of Email options. That was the reason this issue was occurring. We've removed the number and saved Form Options to fix the issue.

Could you please check your form and confirm, that the problem is fixed?
Thank you! Have a wonderful Friday!

Hi,
I am having the same type of problem as the two previous people. Could you please help me? What details would you need from me to resolve the issue?
Kind regards
Sami S

Hi Sami!

We are terribly sorry for the inconvenience! We have a quick video guide which describes how this problem can be fixed. Could you please check it within the following link? Make sure to open it on YouTube and set the quality to 720 HD:

In case you will have trouble implementing the fix, please give us temporary WordPress admin access, and we'll take a look. You can send the login information to us through this contact form.

Make sure to indicate the link to this forum topic in your message.
Thank you! Have a wonderful day!