does not look right on mobile
Andrew created the topic: does not look right on mobile
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9 years 1 month ago
Support replied the topic: does not look right on mobile
Dear Andrew,
Please give us direct link to your form and specify on which mobile devices it doesn't work properly.
Best regards,
Web-Dorado team
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9 years 1 month ago
Giovanni Perez replied the topic: does not look right on mobile
Hi, has this topic been resolved? I too am having issues on my site, as well, and I have paid for the plugin.
www.lakevilleindustries.com/wp2/appointment/
Is it because I'm using it inside a page builder?
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9 years 1 month ago
Support replied the topic: does not look right on mobile
Dear Giovanni,
The thing is that you use old version of Form Maker. Please update your plugin to latest available version and recreate your form. Your problem will be resolved.
Best regards,
Web-Dorado team
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9 years 4 weeks ago
Giovanni Perez replied the topic: does not look right on mobile
Hi, I have cleared the cache, updated the latest version of form-maker, and recreated the form. Yet the form still doesn't come up properly on mobile.
Any ideas?
Thank you.
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8 years 9 months ago
Support replied the topic: does not look right on mobile
Dear Giovanni,
Could you please tell us which version do you currently have installed on your website? You can check that in Plugins page of your WordPress admin panel.
Thank you.
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Web-Dorado team
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8 years 9 months ago
Giovanni Perez replied the topic: does not look right on mobile
version 2.7.33 of form maker pro
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8 years 9 months ago
Support replied the topic: does not look right on mobile
Dear Giovanni,
Are you sure you have recreated the form? Because this one's structure is based on HTML <table> tag, while the new versions have <div> tags. If you need help with recreating the form, please don't hesitate contacting us to [email protected]. We will help you out.
Please indicate the full link of your forum post in the subject of your e-mail.
Thank you.
Best regards,
Web-Dorado team
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8 years 9 months ago
Ahmed Metwally replied the topic: does not look right on mobile
Please I have the same problem, kindly help us to resolve it.
Regards
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- Ahmed Metwally
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8 years 9 months ago
Support replied the topic: does not look right on mobile
Dear Ahmed,
We will take a look at this problem as long as the other one. We've received your e-mail.
Thank you.
Best regards,
Web-Dorado team
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8 years 9 months ago
Ahmed Metwally replied the topic: does not look right on mobile
Dear Giovanni,
Please be informed that the responsiveness issue is back again after you solved it couple of weeks ago.
Would you please check it out fix it again?
Thank you so much,
Ahmed
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- Ahmed Metwally
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8 years 8 months ago
Support replied the topic: does not look right on mobile
Dear Ahmed,
Could you please send your new link to form page to [email protected] and renew the admin access to your site? We will check the form responsiveness as soon as possible.
Also don't forget to mention the full link to your forum post in the subject of your e-mail.
Thank you.
Best regards,
Web-Dorado team
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8 years 8 months ago
Ahmed Metwally replied the topic: does not look right on mobile
Please forms are not responsive at all. They look so bad on mobile devices, kindly find us a solution.
Regard,
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- Ahmed Metwally
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8 years 8 months ago
Support replied the topic: does not look right on mobile
Dear Ahmed, We would love to assist you.
Did you email us as we requested on this post?
PLease include this URL link in the email correspondence and we shall be back ASAP.
Best regards,
Web-Dorado team
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8 years 8 months ago
Ahmed Metwally replied the topic: does not look right on mobile
Thank you for your quick response.
All required information has been emailed to support email.
Thanks
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- Ahmed Metwally
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8 years 8 months ago
Support replied the topic: does not look right on mobile
Thanks Ahmed!
Best regards,
Web-Dorado team
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8 years 8 months ago
Ahmed Metwally replied the topic: does not look right on mobile
Hello Support team,
Kindly i need your help again regarding the responsiveness issue.
When i create a form with HTML page, it doesn't respond on mobiles. It looks horrible on mobiles!
Here is a link of my form:
www.ibct-mena.com/blog/recertification.php
However, the other fields look ok on mobiles.
Would you please help me solving such an issue?
My temp admin info still the same to check it out on my wordpress site.
Thanks a lot.
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- Ahmed Metwally
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8 years 6 months ago
Support replied the topic: does not look right on mobile
Dear Ahmed,
I will be happy to assist you any time!
We do have your admin access credentials. I will reassign the ticket to our developers, so they can take a look at this form as well.
Thank you.
Best regards,
Web-Dorado team
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8 years 6 months ago
Ahmed Metwally replied the topic: does not look right on mobile
Thanks so much for your prompt response, I hope all Form Maker forms are that responsive .
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- Ahmed Metwally
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8 years 6 months ago
Support replied the topic: does not look right on mobile
Dear Ahmed,
It seems that the problem is with text added in Custom HTML field on first page of your form. You have removed it, but could you please send it to us or put up again, so we can test and solve the problem?
Thank you.
Best regards,
Web-Dorado team
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8 years 6 months ago
Ahmed Metwally replied the topic: does not look right on mobile
Thanks a lot.
I put it back. Please check.
Regards
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- Ahmed Metwally
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8 years 6 months ago
Support replied the topic: does not look right on mobile
Dear Ahmed,
Thank you, our developers will take a look soon.
Best regards,
Web-Dorado team
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8 years 6 months ago
Support replied the topic: does not look right on mobile
Dear Ahmed,
Your website currently throws "Error establishing database connection". Could you please check what's wrong on your server?
Thank you!
Best regards,
Web-Dorado team
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8 years 6 months ago
Support replied the topic: does not look right on mobile
Dear Ahmed,
We've checked when the database connection issue was gone. The reason this form is not responsive is because you have added an image to Custom HTML field with static width. That is why the form is not responsive.
Thank you!
Best regards,
Web-Dorado team
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8 years 6 months ago
Ahmed Metwally replied the topic: does not look right on mobile
Thank you so for your feedback.
It's a strange that i didn't receive an email notification when you replied here as i used to!
I was just checking and found your reply.
How can i make the photo width variable/dynamic to be responsive on mobiles?
Thanks a lot and appreciate your support.
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- Ahmed Metwally
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8 years 6 months ago