Any ideas why this would be the response on submission of a form? it saved the form and emailed OK - but didn't seem to display the form submitted OK message

Dear Thomas,

Firstly, please make sure you chose the Custom Text option on the backend of your form > Form Options > Actions after submission. Also please give us the link to your form's page.

Thank you.

Hi

Thanks for your reply

custom text is selected

www.summit-fs.co.uk/get-a-quote is the form

Dear Thomas,

Please be informed, that we did get the "Thank you" not after submitting. Could you please tell us what browser/version are you using? Please check the attached screenshot.

Thank you.

I'm not sure of the browser, but I know that some people are seeing a message popup and the redirect

Dear Thomas,

Please go to your form > Form Options > Custom Javascript. Check if there is an alert() function written here.
Thank you.

It has this in (by default I presume?)

// Occurs before the form is loaded
function before_load()
{

}

// Occurs just before submitting the form
function before_submit()
{

}

// Occurs just before resetting the form
function before_reset()
{

}

Dear Thomas,

Yes, that's what it has by default.

should I remove that then?

Dear Thomas,

If those are the only functions written up there, then please contact us to [email protected] and give us temporary admin access to your website. We will take a look and try to fix the problem as soon as possible.

Also please don't forget to mention the full link of your forum post in the e-mail.
Thank you.

Dear Thomas,

Please be informed, that this problem is caused by your website's template. Could you please contact its developers and ask them to take a look at the problem?
Thank you.