Hi, I have created several forms on a site all of which are working correctly, but I have one form I have just created which submits the data so it is stored in the form submissions table, but no email is sent to the site host. I haven't set up anything differently to previous forms that work perfectly, so I am at a loss as to what could be causing this. I have also tried re-creating the form from scratch but the same result.

What could be going wrong?

Thanks in advance for any help that can be given on this.

Peter

Dear Anastasis,

First of all please make sure the email is not filtered to the spam or junk email folder.

- Try using another email address
- Possibly your hosting does not have sendmail enabled. Please contact your hosting provider.
- Alternatively, you can use SMTP, which should always work.

Setting an external SMTP server, such as GMail should work. But GMail requires authentication.

Mailer: smtp
SMTP Authentication: yes
SMTP Security: SSL
SMTP Port: 465
SMTP Username: your gmail full address
SMTP Password: your gmail password
SMTP Host: smtp.gmail.com

Hi, thanks for your reply.

But as I said in my original post, all of the other forms are working amd sending emails and I have tried a different email address to send to and the emails are not being sent into a junk or spam folder.

I can try using SMTP, but if that was the issue then the other Form Maker forms wouldn't work either, so why should it be that this one form doesn't work but all the other Form Maker forms do?

Peter

Dear Anastasis,

Could you please give us (to [email protected]) admin access to your site, by indicating the forum post link in your email subject. We'll look into your issue as soon as possible.

Thank you. I have sent an email with the details you need. I look forward to hearing back on this. Thank you for your help.

Peter

Dear Anastasis,

We will look into your issue and contact you as soon as possible. Thank you.