Shortcode showing rather than form

Nancy Bischoff created the topic: Shortcode showing rather than form

Hello!
I am on WP 4.0, with Contact Form Maker version 1.7.19.
I recently migrated this site to a new hosting provider, then updated WP and all plugins.
Not sure if the issue is due to the site migration or the updates.

Issue: short code is showing on the Page rather than the actual form. This was working previously.
Not sure if it is a permissions issue or what.

I do realize a lot of responses are to offer to 'fix' this for us by granting temporary admin permissions to the site, however, I would really like to know how to fix this myself so if it happens again, I know what to do!
Is there anything specific I can check?

#19284

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Support replied the topic: Shortcode showing rather than form

Dear Nancy,

Please be informed, that these issues are unique on each website. The problem might be caused by a conflict with other plugins and/or the theme installed to your website. In order to fix the issue we need to take a look at the code of the plugin. That is why we need admin access.

Here is our privacy statement: web-dorado.com/web-dorado-privacy-statement.html
So please feel free to share temporary admin credentials with us (to [email protected]), which you can close right after the problem is solved.

Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#19302

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Nancy Bischoff replied the topic: Shortcode showing rather than form

Thank you for the information. I have sent the temporary credentials to you as requested.
When completed, may I at least ask for an update as to what was changed/done?

#19317

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Support replied the topic: Shortcode showing rather than form

Dear Nancy,

We will make sure to keep you informed about the changes.
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#19345

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Jordan Davis replied the topic: Shortcode showing rather than form

Im having the same issue here on our site: www.legacygroupprivatelending.com/rehabbers/loan-application/

Is there something I need to fix? It says the plugin doesnt need to be updated

#20611

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Support replied the topic: Shortcode showing rather than form

Dear Jordan,

Have you managed to resolve the problem? The form is displaying now.
Thank you.


Best regards,
Web-Dorado team


Joomla extensions ,
Wordpress plugins ,
Drupal modules
#20626

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