Paypal Reconciliation
Kristin Scully created the topic: Paypal Reconciliation
Hello,
When we reconcile payments in PayPal, we want to be able to have all Form Maker payments identified as "Donation" or "Membership". Right now, it just says payment. Is it possible to do this on our end?
Thank you,
Kristin Scully
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9 years 4 months ago
Support replied the topic: Paypal Reconciliation
Dear Kristin,
Are you referring to the PayPal page, to which the user is redirected after hitting the submit button?
Thank you.
Best regards,
Web-Dorado team
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9 years 4 months ago
Kristin Scully replied the topic: Paypal Reconciliation
Basically, yes. We want to be able to distinguish the form payments from other payments we get using another plugin.
Thank you,
Kristin
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9 years 4 months ago
Support replied the topic: Paypal Reconciliation
Dear Kristin,
Please be informed, that the payment title is being taken from the PayPal field title of the form. For example, if you have an Amount field, the title for the payment will be Amount. So please change the field title which is responsible for that.
Thank you.
Best regards,
Web-Dorado team
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9 years 4 months ago
Kristin Scully replied the topic: Paypal Reconciliation
Do you mean we have to go into PayPal to change the title, because right now on our form it says "Membership Dues" as the field title and then an option for "Additional Donations". When the customer hits the submit button to go to PayPal and then pays, the report does not specify Membership, Donation or even from Form Maker etc. We can't rectify if the payment came from that form or any other plug-ins we have for the site. Please see attached example of what our form looks like now.
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9 years 4 months ago
Support replied the topic: Paypal Reconciliation
Dear Kristin,
Could you please contact us to [email protected] and also send the screenshot of the PayPal checkout page?
Thank you.
Best regards,
Web-Dorado team
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Wordpress plugins ,
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9 years 4 months ago